Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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RITA MARIA PERDOMO CASTAÑO

Client Support & Intake Specialist
Medellín

Summary

Dynamic professional with a proven track record at Allmand Law Firm, excelling in compassionate communication and data entry. Familiar with industry standards and intake programs to enhance client intake processes, consistently exceeding performance metrics. Adept at fostering client relationships and streamlining workflows, driving productivity and satisfaction.


Overview

14
14
years of professional experience
3
3
Languages

Work History

Intake Specialist & Paralegal Junior Assistant

Allmand Law Firm
03.2023 - Current
  • Offered compassionate and attentive guidance to potential clients during high crisis situations.
  • Completed intake assessment forms, gathering sensitive legal and financial documentation with discretion.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
  • Respond to client inquiries via phone, email, and chat with empathy, clarity, and legal precision.
  • Maintain meticulous case records, ensuring court-compliant organization and timely updates.
  • Collaborate with attorneys and support staff to streamline workflows and accelerate case progression
  • Consistently met or exceeded performance metrics, demonstrating a strong commitment to delivering exceptional service within the Intake Specialist role.
  • Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.

Tech Support Advocate

One Link BPO, Medellín
07.2019 - 03.2023
  • Deliver multichannel support via voice, email, and chat for technical troubleshooting and product inquiries.
  • Build trust with customers through patient and clear explanation of system functions.
  • Apply creative problem-solving to resolve complex technical issues.
  • Streamlined internal processes through the creation of comprehensive technical documentation.
  • Provided exceptional remote support, utilizing screen sharing tools for efficient issue resolution.

Data Entry Specialist

Consumer Sales Solution
01.2018 - 10.2019
  • Entered and updated prospective buyer profiles in company database with precision.
  • Owned account transitions and maintained professional relationships through consistent communication.
  • Compiled data and reviewed information for accuracy prior to input.
  • Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Built strong client relationships through consistent communication and effective problemsolving.

Assistance Intake Manager

Smart Office BPO
12.2018 - 06.2019
  • Addressed any concerns or issues that arose during the intake process promptly, demonstrating commitment to client satisfaction and effective problem resolution skills.
  • Handled confidential information with integrity and attention to legal compliance.
  • Managed client enrollment documents, ensuring proper documentation and timely submission.
  • Enhanced client experience with timely follow-ups and comprehensive documentation of their needs and concerns.

Personal Assistant

Francesca Miranda Atelier
08.2017 - 09.2018
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Oversaw personal and professional calendars and coordinated meetings and managed communications among executives and external partners.
  • Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
  • Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
  • Supported bridal couture sales and trend research as part of design team initiatives.
  • Provided personal shopper support and scheduled consultations for clients.


Customer Service Representative

Southerland Global Services
02.2011 - 05.2012
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Associate of Arts - Fashion Design

Universidad Autónoma Del Caribe
Barranquilla
05.2001 -

High School Diploma -

Sofía Camargo De Lleras
Barranquilla
05.2001 -

Language Certification - English

Universidad Del Atlantico
Barranquilla
05.2001 -

Skills

    Compassionate communication

    Client intake

    Data entry

    Appointment scheduling

    Claims processing

    Microsoft office

    Salesforce

    Hubspot

    Written communication

Hobbies

I enjoy exploring diverse languages and cultures through travel and study, which supports my communication skills and global awareness. In my free time, I engage in photography and digital design to sharpen my creative thinking, and I value personal growth through reading, fitness, and volunteering within my community.


Timeline

Intake Specialist & Paralegal Junior Assistant

Allmand Law Firm
03.2023 - Current

Tech Support Advocate

One Link BPO, Medellín
07.2019 - 03.2023

Assistance Intake Manager

Smart Office BPO
12.2018 - 06.2019

Data Entry Specialist

Consumer Sales Solution
01.2018 - 10.2019

Personal Assistant

Francesca Miranda Atelier
08.2017 - 09.2018

Customer Service Representative

Southerland Global Services
02.2011 - 05.2012

Associate of Arts - Fashion Design

Universidad Autónoma Del Caribe
05.2001 -

High School Diploma -

Sofía Camargo De Lleras
05.2001 -

Language Certification - English

Universidad Del Atlantico
05.2001 -

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RITA MARIA PERDOMO CASTAÑOClient Support & Intake Specialist