Riley Marler
Castle Rock,CO
Summary
Enthusiastic individual experienced in a variety of fields including customer service, merchandising, technician work, Food service, management, ownership, and so much more.
Overview
7
7
years of professional experience
Work History
Merchandiser
Sams Club
11.2023 - 06.2024
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Owner/Operator
Captains Cave
02.2022 - 06.2024
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Sales Associate
Inconceivable Toys & Games
07.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Manager
Scenthound
11.2021 - 02.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Customer Relationship Advocate
Fidelity Investments
07.2021 - 11.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Implemented new CRM system for streamlined customer interactions, improving response times and increasing overall efficiency.
- Conducted regular client outreach initiatives for maintaining a positive brand image and promoting new products or services.
Technician
Vivint
05.2020 - 09.2020
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Shift Leader
Potbelly's Sandwich Shop
02.2020 - 05.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Team Leader
Chick-fil-A
11.2017 - 12.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
No Degree - Creative Writing
Arapahoe Community College
Littleton, CO08.2026
High School Diploma -
Castle View High School
Castle Rock, CO03.2018
Skills
- Reliable and punctual
- Friendly and outgoing
- Stock Rotation
- Pricing and shelf labeling
- Retail knowledge
- Store maintenance
- Sales Techniques
- Customer Service
- Adaptability and Flexibility
- Teamwork and Collaboration
- Problem-Solving
- Quality Assurance
- Originality and Creativity
- Figma
Languages
German
Limited Working
Timeline
Merchandiser
Sams Club
11.2023 - 06.2024
Sales Associate
Inconceivable Toys & Games
07.2022 - 01.2023
Owner/Operator
Captains Cave
02.2022 - 06.2024
Manager
Scenthound
11.2021 - 02.2022
Customer Relationship Advocate
Fidelity Investments
07.2021 - 11.2021
Technician
Vivint
05.2020 - 09.2020
Shift Leader
Potbelly's Sandwich Shop
02.2020 - 05.2020
Team Leader
Chick-fil-A
11.2017 - 12.2019
No Degree - Creative Writing
Arapahoe Community College
High School Diploma -
Castle View High School
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