Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
HONORS & AWARDS
Generic

Riley Lange

Castle Rock

Summary

High-achieving Comfort Advisor with proven sales background and demonstrated success in exceeding quotas. Builds immediate connections with customers and employs consultative techniques to achieve consistent sales. Highly knowledgeable about HVAC systems, products and services options.

Overview

11
11
years of professional experience

Work History

Comfort Advisor

Blue Sky Plumbing & Heating
04.2025 - Current
  • Engaged customers with friendly conversation to uncover needs and build trust.
  • Employed required company scripts and personal expertise to make consistent sales.
  • Built strong referral pipeline from satisfied customers and reached out promptly to prospects.
  • Set up new contracts for products and services and coordinated transition to installation team.
  • Maintained closing rate over 60% with dedicated prospecting and exceptional customer relations skills.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

SALES ASSOCIATE/COMFORT ADVISOR

Cooper Heating and Cooling
04.2018 - 03.2025
  • Utilized CRM tools to track customer interactions and follow up on leads, increasing closure rates by 30%.
  • Conducted product demonstrations and presentations, enhancing customer understanding and driving purchase decisions.
  • Successfully exceeded monthly sales targets by 25% or more through effective customer engagement and product knowledge.
  • Trained new team members on sales techniques and product offerings, contributing to a high-performing sales team.
  • Handled customer inquiries and resolved complaints professionally, ensuring a positive shopping experience.
  • Maintained up-to-date knowledge of industry trends and competitive products, positioning the store as a trusted resource.
  • Managed project timelines, resources, and scope for multiple concurrent projects, ensuring alignment with organizational goals.
  • Coordinated with external vendors and contractors to achieve project milestones, ensuring high-quality delivery of services.
  • Trained and mentored junior project managers, enhancing team skills and promoting a culture of knowledge sharing.
  • Developed and executed strategic sales plans that increased revenue by 50% over two years and 100% over four years to 3.95 Million in sales.
  • Collaborated with marketing teams to create promotional materials and enhance brand visibility.
  • Trained and mentored new sales staff, improving team productivity.
  • Proficient in Lennox, Bosch, Daikin, Goodman Brand Literature
  • 7 years experience selling Furnace, AC, Heat Pumps, Boilers, Water Heaters and Home Comfort Systems.

EXECUTIVE MANAGER

Target
10.2014 - 03.2018
  • Managed a team of 35 employees to successfully execute projects on time and under budget.
  • Developed and maintained strong relationships with key stakeholders to ensure project success.
  • Conducted regular performance evaluations and provided constructive feedback to team members.
  • Facilitated training sessions to enhance team skills and boost productivity.
  • Created and managed departmental budgets, ensuring cost-effectiveness and resource allocation.
  • Streamlined operations by introducing process improvements that reduced waste and improved service delivery.

Education

BA - Sociology

University of Wyoming
Laramie, Wyoming
12.2014

MINOR IN BUSINESS - undefined

University of Wyoming
Laramie, Wyoming
12.2014

Skills

  • Excellent communication skills
  • Strong negotiation abilities
  • Customer relationship management
  • Problem-solving skills
  • Sales forecasting
  • Active listening
  • Time management
  • Product knowledge
  • Adaptability
  • Team collaboration
  • Leadership
  • Project Management
  • Team Building
  • Decision Making
  • Budget Management
  • Competencies

Accomplishments

-Comfort Advisor of the year 2020, 2021, 2023, 2024


- Most Revenue Sold 2020, 2021, 2023, 2024

- Most Self Generated Leads 2020, 2023, 2024


- 5 Star Customer Satisfaction Rating 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025


- Top Closing Comfort Advisor at Blue Sky 2025

Timeline

Comfort Advisor

Blue Sky Plumbing & Heating
04.2025 - Current

SALES ASSOCIATE/COMFORT ADVISOR

Cooper Heating and Cooling
04.2018 - 03.2025

EXECUTIVE MANAGER

Target
10.2014 - 03.2018

MINOR IN BUSINESS - undefined

University of Wyoming

BA - Sociology

University of Wyoming

HONORS & AWARDS

Comfort Advisor of the year 2020, 2021, 2023, 2024, Most Revenue Sold 2020, 2021, 2023, 2024, Most Self Generated Leads 2020, 2023, 2024, 5 Star Customer Satisfaction Rating 2018, 2019, 2020, 2021, 2022, 2023, 2024
Riley Lange