Riley Lange
Castle Rock
Summary
High-achieving Comfort Advisor with proven sales background and demonstrated success in exceeding quotas. Builds immediate connections with customers and employs consultative techniques to achieve consistent sales. Highly knowledgeable about HVAC systems, products and services options.
Overview
11
11
years of professional experience
Work History
Comfort Advisor
Blue Sky Plumbing & Heating
04.2025 - Current
- Engaged customers with friendly conversation to uncover needs and build trust.
- Employed required company scripts and personal expertise to make consistent sales.
- Built strong referral pipeline from satisfied customers and reached out promptly to prospects.
- Set up new contracts for products and services and coordinated transition to installation team.
- Maintained closing rate over 60% with dedicated prospecting and exceptional customer relations skills.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
SALES ASSOCIATE/COMFORT ADVISOR
Cooper Heating and Cooling
04.2018 - 03.2025
- Utilized CRM tools to track customer interactions and follow up on leads, increasing closure rates by 30%.
- Conducted product demonstrations and presentations, enhancing customer understanding and driving purchase decisions.
- Successfully exceeded monthly sales targets by 25% or more through effective customer engagement and product knowledge.
- Trained new team members on sales techniques and product offerings, contributing to a high-performing sales team.
- Handled customer inquiries and resolved complaints professionally, ensuring a positive shopping experience.
- Maintained up-to-date knowledge of industry trends and competitive products, positioning the store as a trusted resource.
- Managed project timelines, resources, and scope for multiple concurrent projects, ensuring alignment with organizational goals.
- Coordinated with external vendors and contractors to achieve project milestones, ensuring high-quality delivery of services.
- Trained and mentored junior project managers, enhancing team skills and promoting a culture of knowledge sharing.
- Developed and executed strategic sales plans that increased revenue by 50% over two years and 100% over four years to 3.95 Million in sales.
- Collaborated with marketing teams to create promotional materials and enhance brand visibility.
- Trained and mentored new sales staff, improving team productivity.
- Proficient in Lennox, Bosch, Daikin, Goodman Brand Literature
- 7 years experience selling Furnace, AC, Heat Pumps, Boilers, Water Heaters and Home Comfort Systems.
EXECUTIVE MANAGER
Target
10.2014 - 03.2018
- Managed a team of 35 employees to successfully execute projects on time and under budget.
- Developed and maintained strong relationships with key stakeholders to ensure project success.
- Conducted regular performance evaluations and provided constructive feedback to team members.
- Facilitated training sessions to enhance team skills and boost productivity.
- Created and managed departmental budgets, ensuring cost-effectiveness and resource allocation.
- Streamlined operations by introducing process improvements that reduced waste and improved service delivery.
Education
BA - Sociology
University of Wyoming
Laramie, Wyoming12.2014
MINOR IN BUSINESS - undefined
University of Wyoming
Laramie, Wyoming12.2014
Skills
- Excellent communication skills
- Strong negotiation abilities
- Customer relationship management
- Problem-solving skills
- Sales forecasting
- Active listening
- Time management
- Product knowledge
- Adaptability
- Team collaboration
- Leadership
- Project Management
- Team Building
- Decision Making
- Budget Management
- Competencies
Accomplishments
-Comfort Advisor of the year 2020, 2021, 2023, 2024
- Most Revenue Sold 2020, 2021, 2023, 2024
- Most Self Generated Leads 2020, 2023, 2024
- 5 Star Customer Satisfaction Rating 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025
- Top Closing Comfort Advisor at Blue Sky 2025
Timeline
Comfort Advisor
Blue Sky Plumbing & Heating
04.2025 - Current
SALES ASSOCIATE/COMFORT ADVISOR
Cooper Heating and Cooling
04.2018 - 03.2025
EXECUTIVE MANAGER
Target
10.2014 - 03.2018
MINOR IN BUSINESS - undefined
University of Wyoming
BA - Sociology
University of Wyoming
HONORS & AWARDS
Comfort Advisor of the year 2020, 2021, 2023, 2024, Most Revenue Sold 2020, 2021, 2023, 2024, Most Self Generated Leads 2020, 2023, 2024, 5 Star Customer Satisfaction Rating 2018, 2019, 2020, 2021, 2022, 2023, 2024