Riki Padilla
Arvada
Summary
Dynamic Loan Officer Assistant with a strong background in credit analysis and client communication. Proven track record of increasing lead conversion through strategic follow-ups and effective CRM utilization. Known for exceptional organizational skills and a results-oriented mindset, consistently streamlining workflows to boost operational efficiency and enhance client satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Loan Officer Assistant
Fairway Independent Mortgage
Greenwood Village
09.2022 - Current
- Contact new leads and entered data into CRM for efficient management.
- Maintained follow-ups based on lead status to boost engagement and conversion.
- Managed lead nurturing through drip campaigns and borrower communication.
- Coordinated updates and appreciation efforts for referral partners to strengthen relationships.
- Qualified loan files by reviewing applications and collecting necessary documentation.
- Performed income calculations and utilized automated underwriting systems for accurate assessments.
- Prepared pre-approval and communicated qualifications to the Loan Officer before consultations.
- Processed new contracts and disclosures, ensuring compliance with established checklists.
New Client Coordinator
Legacy Mutual Mortgage
Arvada
07.2020 - 09.2022
- Evaluated new loan applications and supporting documents to assess applicant creditworthiness.
- Tracked daily leads in CRM and lead tracker, maintaining follow-ups for timely communication.
- Updated relevant parties and realtors regarding lead progression status.
- Assisted clients with credit repair and identified opportunities for homeownership.
- Supported overflow tasks, including contract setup and file preparation for processing.
Consumer Loan Officer
Denver Community Credit Union
Denver
11.2017 - 08.2019
- Evaluated loan applications and made credit decisions per lending policies and regulations.
- Processed complex consumer loans, including HELOCs, while assessing applicant creditworthiness.
- Analyzed credit reports and financial data to determine loan eligibility.
- Developed training materials and procedures to enhance team efficiency and performance.
- Trained and mentored junior staff on administrative processes and best practices.
Lending Member Service Representative II
Sooper Credit Union
Arvada
10.2012 - 07.2017
- Processed loans within authority, collaborating with credit officers for timely approvals.
- Opened new accounts, including checking, savings, and lines of credit.
- Oversaw branch operations, managing scheduling and daily database maintenance tasks.
- Evaluated financial status and property data to assess loan feasibility.
- Advised customers on available loan products and credit options.
- Streamlined procedures to enhance communication and workflow efficiency.
- Trained staff in problem-solving techniques to boost team performance.
Education
High School Diploma -
Wheat Ridge High School
Wheat Ridge, CO05-2011
Community College of Denver
Denver, COSkills
- Client communication and CRM management
- Credit analysis and loan origination
- Problem solving and documentation review
- Organizational skills and attention to detail
- Lead generation
- Multitasking abilities
- Time management
- Team collaboration
Certification
- NMLS; MLO licensing
Timeline
Loan Officer Assistant
Fairway Independent Mortgage
09.2022 - Current
New Client Coordinator
Legacy Mutual Mortgage
07.2020 - 09.2022
Consumer Loan Officer
Denver Community Credit Union
11.2017 - 08.2019
Lending Member Service Representative II
Sooper Credit Union
10.2012 - 07.2017
High School Diploma -
Wheat Ridge High School
Community College of Denver
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