RICKEY PURDY

• Investigate, troubleshoot and resolve daily issues related to workstations, peripherals, phones, mobile devices, operating systems, and applications.
• Provide installation, configuration, and support of desktop computers, peripheral equipment and software.
• Collaborate with the Infrastructure & Web Applications teams to resolve complex issues and ensure efficient operation of the desktop computing environment.
• Work with hiring managers to order hardware/software for new employees and set up new workstations in a timely manner.
• Assisted in the deployment of new hardware and software, ensuring minimal impact on end-users during transitions.

• Aseptically transfer, garbing and demonstrate aseptic technique while in the cleanroom environment.
• Accurately prepare, label, and use cleaning materials and solutions.
• Accurately sort and dispose of pharmaceutical waste materials.
• Follow SOPs, product batch record instructions, and corresponding quality documentation in detail.
• Adhere to all facility safety policies and procedures and proactively identify unsafe conditions.
• Operate all formulation, sterile filling, inspection and final vial packaging equipment.
• Aseptically perform and support manufacturing activities within a cleanroom environment.
• Clean and disinfect cleanroom equipment and supplies in support of routine production.
• Perform additional equipment setup or preparation activities in support of production as assigned.

• Walked customers through step-by-step process for troubleshooting hardware issues.
• Assisted customers with anti-virus program installations and virus removals.
• Used good problem-solving skills for troubleshooting problems.
• Installed and maintained company’s computer systems and network.
• Performed troubleshooting to correct computer hardware and software malfunctions.
• Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.

• Prepare orders by processing requests and supply orders, pulling materials, packing boxes, placing orders in delivery area.
• Maintain inventory control by collecting stock location orders and printing requests.
• Maintain quality service by following organizational standards.
• Maintain a safe and clean work environment by keeping shelves, pallet area, and workstations neat, maintaining clean shipping supply area, complying with procedures, rules, and regulations.

• Engaged clients with information on debt relief, credit repair, and the process of credit in general.
• Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Consistently met or exceeded performance goals, contributing to the overall success of the call center.
• Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.

• Stocked products on shelves neatly and rotated back stock.
• Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
• Removed all boxes and related trash from sales floor and processed through compactors.
• Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
• Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.

• Responded to customers inquiries calls, quickly assessing the customers needs and problems in order to deliver an idea solution.

Responded to customer’s inquiry calls, quickly assessing the customers’ needs and problems in order to deliver an ideal solution.

• Performed on-line troubleshooting, gave technical advice.

• Answered as many as 70 calls a day

• Listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

• Assisted IT administrator with maintenance of computers and peripheral equipment, identifying problems and providing appropriate solutions.

• Investigated and resolved accounting, service and delivery concerns.

• Load and unload building material and move materials regarding working areas.
• Performed diagnostics on PC equipment and ensure printers were up and running at all times.
• Installed office manager hardware components and software packages.
• Troubleshoot and administrate assistant windows and internet browser problems.
• Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.

• Installed and configured over 500 new desktop computers.
• Participated in the training of users on network hardware and software.
• Maintained the LAN network connections, including limited hardware and software installations and set-up, documentation, technical maintenance, and user support.
• Referred any hardware or software problems or defective products to vendors.
• Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
• Set up and maintained user accounts and client access.
• Set up PCs, projectors, and microphones for use in video conferencing rooms.

• Answered over 25 telephone calls to assist users encountering problems.
• Maintained and administered computer network and related computing environments, including hardware, systems software, applications software, and all configurations.
• Set up equipment for new employees ensuring installation of cables, operating systems, appropriate software.
• Severed as front line support technician for more than 2750 end users.
• Enhanced system performance by troubleshooting and resolving technical issues for endusers.
• Maintained, analyzed, troubleshot and repaired computer systems, hardware and computer peripherals.

• Completed 90% of first tier support public tickets with first attempt.
• Diagnosed, troubleshooted, resolved hardware, software, other network and systems, and replaced defective components when necessary.
• Severed as front line support technician for more than 5000 end users.
• Coordinated and implemented network security measures to protect data, software, and hardware.
• Tested, maintained, and monitored computer programs and systems, including coordinating the installation of computer programs and systems.