Richard López
Cartagena,Bolivar
Summary
Skilled Associate Site Reliability Engineer with background in maintaining and enhancing system reliability, scalability, and performance. Strengths include problem-solving, troubleshooting complex issues, managing incident responses, and conducting post-incident reviews. Have contributed to improving site infrastructure through automation processes and tool development. Able to ensure maximum uptime and stability of websites or platforms while delivering high-quality projects on time.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Site Reliability Engineer
Propelus
Cartagena De Indias, Bolivar
01.2022 - Current
- Worked closely with developers to swiftly resolve application issues.
- Provided support for web server configuration and maintenance activities.
- Coordinated with other teams for successful rollouts of new features or bug fixes.
- Managed infrastructure components, including virtual machines, storage devices, and networks.
- Performed root cause analysis of production incidents and provided recommendations for improvement.
- Monitored system performance using various metrics such as latency, throughput, and availability.
- Analyzed system performance metrics to identify potential issues and optimize site reliability.
Engineering Lead
Condorlabs SAS
Cartagena De Indias, Bolivar
10.2021 - 01.2023
- Maintained a high level of communication between various departments to ensure efficient workflow.
- Conducted research into potential solutions for complex engineering problems.
- Monitored the progress of all engineering projects from conception to completion.
- Analyzed system logs and application errors to identify potential issues and troubleshoot accordingly.
- Performed daily health checks on servers to ensure high availability of services.
- Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
- Managed ticketing system, ensuring all support requests were addressed in accordance with SLAs.
IT Support Engineer
Condorlabs SAS
Cartagena De Indias, Bolivar
12.2017 - 10.2021
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Analyzed system logs, identified potential issues, and implemented solutions in a timely manner.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Monitored server performance metrics to identify areas of improvement or optimization.
- Developed scripts to automate routine tasks related to system maintenance.
- Participated in after-hours on-call rotation for critical support needs.
- Analyzed support tickets to identify trends and recommend product improvements to the development team.
- Coordinated with product and engineering teams to report software bugs and request new features based on customer feedback.
Education
College Degree - Systems Engineering
Universidad Tecnologica De Bolivar
Cartagena De Indias04-2015
Skills
- Configuration Management
- System monitoring
- Incident Management
- Cloud Computing (AWS)
- Python, Terraform
Certification
- Amazon Web Services (AWS) Certified Cloud Practitioner - Amazon Web Services.
- Full Stack Observability Practitioner Exam
Timeline
Site Reliability Engineer
Propelus
01.2022 - Current
Engineering Lead
Condorlabs SAS
10.2021 - 01.2023
IT Support Engineer
Condorlabs SAS
12.2017 - 10.2021
College Degree - Systems Engineering
Universidad Tecnologica De Bolivar
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