Richard Shannon
Colorado Springs
Summary
Accomplished Senior Property Claims Adjuster with a proven track record at USAA, adept in policy interpretation and property damage assessment. Excelled in conflict resolution, ensuring customer satisfaction and fraud prevention. Skilled in mentoring teams towards excellence, showcasing strong leadership and ethical standards. Achieved significant improvements in claims processing efficiency and accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Property Claims Adjuster
USAA
06.2017 - Current
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Scoped and photographed properties for defects and damage.
- Prepared sketch of floor plan and write estimates for covered damages.
- Evaluate policy and endorsements for claim coverage.
- Create letters for coverage evaluations and status of the claim to be compliant.
- Determine subrogation potential for responsible parties.
- Work with HOA Master Carriers for Condo claims to determine coverage with their policy and ours to make a settlement evaluation.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Researched claims and incident information to deliver solutions and resolve problems.
Retail Investment Specialist- Senior
T. Rowe Price
07.2014 - 02.2017
- Supervised reporting staff of 6-12 people.
- Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
- Improved call center functionality and service capacity by resolving customer complaints efficiently and
quickly. - Coached and Developed associates to meet department goals.
- Reviewed associate calls to assure compliance.
- Assisted with client escalations for resolution.
- Audit statement groups to assure accuracy in the reporting prior to them being sent to clients.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Helped clients make informed decisions about financial future.
Education
Bachelor of Science - Business Management
University of Colorado At Colorado Springs
Colorado Springs, CO05-2012
Skills
- Conflict resolution techniques
- Training and mentoring
- Property damage assessment
- Team leadership experience
- Damage assessment
- Claims investigation
- Policy interpretation
- Workload prioritization
- Ethical standards
- Claims adjustment
- Coverage determination
- Claims evaluation
Certification
Xactimate 1 certified
Timeline
Senior Property Claims Adjuster
USAA
06.2017 - Current
Retail Investment Specialist- Senior
T. Rowe Price
07.2014 - 02.2017
Bachelor of Science - Business Management
University of Colorado At Colorado Springs
Similar Profiles
Kendra MooreKendra Moore
Bodily Injury Claims Adjuster at USAABodily Injury Claims Adjuster at USAA
Ashley BalderasAshley Balderas
Member Service Representative at USAAMember Service Representative at USAA
Timothy MandellTimothy Mandell
Onshore - Operations Manager: Senior at USAAOnshore - Operations Manager: Senior at USAA