Richard Portugal
Denver
Summary
Dynamic professional with a proven track record at Advance America, excelling in loan processing and customer service. Enhanced loan approval rates through meticulous verification and improved internal processes. Demonstrated leadership by mentoring staff and resolving customer issues effectively, showcasing strong problem-solving and attention to detail skills.
Loan verification professional with comprehensive background in ensuring accurate and compliant loan documentation. Known for effectively identifying and resolving discrepancies, ensuring smooth and timely loan approvals. Recognized for strong team collaboration, adaptability, and meticulous approach to detail.
Overview
8
8
years of professional experience
Work History
Loan Verification Specialist
Advance America
07.2021 - Current
- Enhanced loan approval rates by meticulously reviewing and verifying applicant information.
- Provided feedback to improve internal processes based on personal experiences, actively participating in team meetings and discussions.
- Reduced processing time for loan applications through diligent documentation and efficient communication with relevant parties.
- Assisted in the implementation of new software and tools to enhance the team''s productivity and improve overall workflow.
Store Manager
Advance America
11.2016 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
Education
High School Diploma -
West High School
Denver, CO05-1998
Skills
- Loan origination
- Loan processing
- Credit assessment
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Leadership skills
- Problem-solving abilities
- Multitasking
Timeline
Loan Verification Specialist
Advance America
07.2021 - Current
Store Manager
Advance America
11.2016 - Current
High School Diploma -
West High School
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