Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Richard Galloway

Orlando

Summary

Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.

Overview

5
5
years of professional experience
1
1
Certification

Work History

IT Technician

Compunnel Staffline Pro
08.2021 - 05.2024
  • Desktop Technical Support, Hardware Installation, Technical Support, Helpdesk services, User Support, Device Installation, Hardware Configuration, Technical Troubleshooting

Computer Technician

Top Tech Pro
02.2019 - 07.2021
  • Enhanced system performance by conducting regular software and hardware updates, Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality, Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment, Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems, Successfully migrated company data during system upgrades without losing any critical information, Performed installation, maintenance, and repair for complex internal computer hardware and various software applications, Collaborated with team members to troubleshoot complex technical issues, resulting in faster resolution times.

Education

Associate of Science - Computer Installation And Repair Technology

American Business Institute
05.1990

Skills

  • Peripheral Repair
  • Debugging
  • Desktop Technical Support

Certification

A+ Certification

Timeline

IT Technician

Compunnel Staffline Pro
08.2021 - 05.2024

Computer Technician

Top Tech Pro
02.2019 - 07.2021

Associate of Science - Computer Installation And Repair Technology

American Business Institute
Richard Galloway