RICHARD BROUGHER
Fort Collins
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
9
9
years of professional experience
Work History
Claims Adjuster
Point Comfort Underwriters
09.2023 - 08.2024
- Examined claims forms and other records to determine insurance coverage.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Directed and coordinated various investigations conducted by field investigation team.
Sales Associate
Ace Hardware
05.2021 - 05.2022
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
CEO
Ski Town Vapes LLC
11.2018 - 04.2021
- Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Oversaw divisional marketing, advertising and new product development.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Managed financial, operational and human resources to optimize business performance.
Sales Associate
Indy Ecigs
08.2017 - 09.2018
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Analyst Intern
Horner Industrial Group
05.2017 - 08.2017
- Analyzed data compiled from various sources and compiled into reports for submission to Group Manager.
Claims Processor
Point Comfort Underwriters
04.2015 - 12.2016
- Reviewed history records to determine benefit eligibility for services.
- Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
- Managed workload and priorities to meet claims processing meet deadlines.
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
Education
Some College (No Degree): Philosophy -
Indiana University
Bloomington, INSome College (No Degree): Philosophy - undefined
Harlaxton College
Grantham, UKHigh School Diploma - undefined
Park Tudor High School
Indianapolis, IN06.2014
Skills
- Cash handling accuracy
- Retail loss prevention
- Merchandising knowledge
- Sales expertise
- Reliable and punctual
- POS system operation
- Outgoing personality
- Customer- and service-oriented
Timeline
Claims Adjuster
Point Comfort Underwriters
09.2023 - 08.2024
Sales Associate
Ace Hardware
05.2021 - 05.2022
CEO
Ski Town Vapes LLC
11.2018 - 04.2021
Sales Associate
Indy Ecigs
08.2017 - 09.2018
Analyst Intern
Horner Industrial Group
05.2017 - 08.2017
Claims Processor
Point Comfort Underwriters
04.2015 - 12.2016
Some College (No Degree): Philosophy -
Indiana University
Some College (No Degree): Philosophy - undefined
Harlaxton College
High School Diploma - undefined
Park Tudor High School
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