Richard Borus
Littleton,CO
Summary
IT Support and Managed File Transfer professional with 9+ years of experience supporting enterprise payroll systems, secure file transfer environments, and customer-facing technical operations. Expert in MoveIT Central administration, SFTP workflow management, data integration, troubleshooting, access management, and client support. Proven ability to resolve complex technical issues, automate processes, and collaborate across teams to deliver reliable technology solutions.
Overview
11
11
years of professional experience
Work History
Software Developer / Managed File Transfer Adminis
Empower Retirement
Greenwood Village, CO
09.2018 - 06.2026
- Administered and maintained over 7,500 automated MoveIT Central file transfer jobs supporting critical business operations.
- Configured and managed secure SFTP workflows for internal and external business partners.
- Diagnosed and resolved file transfer failures, connectivity issues, and workflow disruptions to minimize operational downtime.
- Managed user accounts, permissions, and access controls for DMZ-hosted systems in compliance with security standards.
- Performed system maintenance, job optimization, and monitoring to improve reliability and performance.
- Created and maintained technical documentation and training materials within Confluence.
Payroll Analyst / Payroll Bridge
Empower Retirement
Greenwood Village, CO
04.2017 - 09.2018
- Processed and validated payroll contribution files from plan sponsors and payroll providers.
- Designed and maintained file mappings and import specifications for automated contribution processing.
- Developed a Visual Basic database application that reduced processing time by approximately 80%.
- Identified and resolved payroll data discrepancies, formatting issues, and integration errors.
- Tested and implemented new file layouts to support automated contribution workflows.
- Collaborated with sponsors, vendors, and internal teams to troubleshoot transmission and mapping issues.
- Performed reconciliation and quality assurance reviews to ensure data integrity and compliance.
- Documented file specifications, business processes, and operational procedures.
Technical Support Representative
Empower Retirement
Greenwood Village, CO
02.2015 - 04.2017
- Delivered Level 1 phone and email support for payroll and account management applications.
- Resolved user account lockouts, password resets, and access-related issues.
- Assisted clients with payroll processing, system navigation, and application troubleshooting.
- Diagnosed and resolved file upload and import issues caused by formatting, connectivity, and system errors.
- Documented incidents and resolutions within Cirrus ticketing systems.
- Escalated complex technical issues while maintaining customer communication and follow-up.
- Consistently met service level agreements (SLAs) and customer satisfaction expectations.
- Educated clients on system functionality, best practices, and self-service tools.
Education
Some College (No Degree) - Information Technology
Community College of Aurora
Aurora, COBachelor of Science - Food Service/Business Management
Johnson & Wales University
Denver, CO05-2009
Skills
Windows 10/11
Microsoft 365
Active Directory
Windows Powershell
Remote Support Tools
Ticketing Systems (ServiceNow, Jira, Cirrus)
Desktop Support
Printer and Peripheral Support
Expert MoveIT Central
SFTP/FTP administration
Basic Unix
Visual Basic
Patch Management
Change Management
Confluence
Timeline
Software Developer / Managed File Transfer Adminis
Empower Retirement
09.2018 - 06.2026
Payroll Analyst / Payroll Bridge
Empower Retirement
04.2017 - 09.2018
Technical Support Representative
Empower Retirement
02.2015 - 04.2017
Some College (No Degree) - Information Technology
Community College of Aurora
Bachelor of Science - Food Service/Business Management
Johnson & Wales University
Additional Skills
-Strong analytical, problem-solving, and troubleshooting skills with the ability to diagnose complex technical issues and deliver timely resolutions.
-Effective communicator capable of collaborating with clients, stakeholders, and cross-functional teams while -translating technical concepts into user-friendly language.
-Thrives in fast-paced technical support and operations environments, managing competing priorities while maintaining attention to detail and customer satisfaction.
-Highly adaptable technology professional with a proven ability to quickly learn new applications, systems, and technologies and become productive with minimal supervision.