Rich Livingston
Littleton
Summary
Detail-oriented Ski Travel Consultant with a proven track record in customizing itineraries and resolving travel issues efficiently. Committed to exceptional customer service and enhancing client satisfaction.
Overview
29
29
years of professional experience
Work History
Ski Travel Consultant
S & L Travel Partners
Centennial
03.2002 - Current
- Created customized travel plans aligning with customer preferences and requirements.
- Resolved travel arrangement issues to enhance customer satisfaction.
- Executed travel reservations through detailed searches and confirmations to ensure accurate bookings.
- Processed customer payments efficiently, ensuring seamless transaction experiences.
Bar Manager
Double Diamond
Copper Mtn
02.1997 - 05.1999
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Oversaw daily operations, including opening/closing duties, employee scheduling, cash handling, and payroll processing.
- Streamlined inventory management by overseeing supply orders to maintain operational efficiency.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
Education
Bachelor of Science - Recreation Administration
Eastern Illinois University
Charleston, IL05-1995
Skills
- Ski destination expertise
- Customized itineraries
- Ski travel planning
- Travel reservations
- Payment processing
- Issue resolution
- Customer relationship management
Accomplishments
- Top Performance for new agent - 2002
- Top Phone Closer for 3 straight years - 2015-2018
Timeline
Ski Travel Consultant
S & L Travel Partners
03.2002 - Current
Bar Manager
Double Diamond
02.1997 - 05.1999
Bachelor of Science - Recreation Administration
Eastern Illinois University