Ricardo Ernesto Perez Reyes
Summary
Organized and dependable candidate successful at managing priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Partner Connection Manager
Microsoft Corporation
04.2024 - Current
- Managed partner relationships and facilitated communication between partners and customers.
- Provided technical support and consultancy sessions to partners and customers, ensuring optimal use of Microsoft products and services.
- Coordinated and led meetings to discuss project progress, address issues, and plan future actions.
- Assisted in the renewal of software agreements and managed licensing details.
Academic Program Advisor
Fit4Taal
03.2024 - 04.2024
- Mentored new Academic Program Advisors to ensure consistent delivery of high-quality services across all programs.
- Coordinated orientation sessions introducing incoming students to program expectations and available support services efficiently.
- Collaborated with faculty to develop and implement comprehensive academic programs for increased student retention.
- Analyzed student data to identify trends and recommend targeted intervention strategies for at-risk students.
Sales Representative
Skyline Security Jax
11.2023 - 01.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Peer Advisor
Asurion
01.2023 - 11.2023
- Encouraged responsible decision-making among peers by sharing insights on time management strategies, study tips, and stress management techniques.
- Facilitated group discussions among peers, fostering critical thinking skills and collaborative problem-solving abilities.
- Assisted in the development and execution of new student orientation programs, ensuring a smooth transition into college life.
- Contributed to the improvement of college policies by providing feedback based on direct interactions with students facing various challenges.
Customer Care Representative
Asurion
12.2021 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Sales Executive
Pro Hygiene
03.2021 - 06.2021
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Expanded market share with strategic territory planning and targeted prospecting.
- Cultivated long-term relationships with high-value clients to ensure repeat business and referrals.
Commercial Executive
Scotiabank
05.2019 - 06.2019
- Spearheaded initiatives aimed at expanding market share within key verticals, leading to substantial revenue growth over time.
- Leveraged and deployed B2B pricing tools.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Cashier
Multibanca Colpatria, Scotiabank Group
08.2014 - 02.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Executive Assistant to the President
Universal De Medio Ambiente
02.2010 - 06.2014
- Enhanced executive efficiency by managing and prioritizing the President''s daily schedule, appointments, and travel arrangements.
- Managed sensitive information discreetly, maintaining strict confidentiality in all aspects of executive support.
- Assisted with the onboarding process for new executive team members, creating a smooth transition for all involved parties.
- Facilitated seamless communication between the President and key stakeholders, ensuring timely responses to emails and phone calls.
- Actively participated in organization-wide committees to improve processes while representing the President''s interests effectively.
Education
Customer Experience As A Business Strategy -
Seminarium Chile
Chile08-2019
GED -
Universidad Republicana
Bogotá12-2014
High School Diploma -
Gimnasio Romano Mixto
Bogotá12-2009
Skills
- Customer Relationship Management (CRM): Proficient in managing and nurturing relationships with partners and customers, ensuring their needs are met and fostering long-term loyalty
- Project Management: Experienced in coordinating and leading projects, ensuring timely delivery and successful outcomes Skilled in organizing meetings, tracking progress, and addressing issues promptly
- Technical Support: Adept at providing technical support to customers, helping them optimize the use of AT&T products and services
- Communication and Interpersonal Skills: Strong ability to communicate effectively with team members, partners, and customers Skilled in both written and verbal communication, ensuring clear and concise information exchange
- Problem-Solving: Capable of identifying issues and providing effective solutions, whether through direct support or by coordinating with others
- Sales and Business Development: Experienced in managing sales opportunities, following up on leads, and closing deals Skilled in understanding customer needs and presenting suitable solutions
- Training: Proficient in offering consultancy sessions and training to peers
- Multilingual: Fluent in Spanish (native) and English, enabling effective communication with a diverse range of clients
Timeline
Partner Connection Manager
Microsoft Corporation
04.2024 - Current
Academic Program Advisor
Fit4Taal
03.2024 - 04.2024
Sales Representative
Skyline Security Jax
11.2023 - 01.2024
Peer Advisor
Asurion
01.2023 - 11.2023
Customer Care Representative
Asurion
12.2021 - 01.2023
Sales Executive
Pro Hygiene
03.2021 - 06.2021
Commercial Executive
Scotiabank
05.2019 - 06.2019
Cashier
Multibanca Colpatria, Scotiabank Group
08.2014 - 02.2019
Executive Assistant to the President
Universal De Medio Ambiente
02.2010 - 06.2014
Customer Experience As A Business Strategy -
Seminarium Chile
GED -
Universidad Republicana
High School Diploma -
Gimnasio Romano Mixto
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