RICARDO ENRIQUE ROSALES ROMERO
CUSTOMER SERVICE AGENT
Bogotá
Summary
Driven by a passion for excellence in customer service and problem-solving, I excelled at Teleperformance by enhancing customer loyalty through empathetic resolution of complaints. My negotiation prowess at Concentrix led to surpassing monthly targets, showcasing my ability to manage accounts and counsel debtors effectively. Skilled in active listening and dedicated to ongoing skill development, I thrive in dynamic and stressful environments.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Customer Service Representative
Teleperformance
03.2024 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Collections Agent
Concentrix
04.2023 - 09.2023
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
Education
High School Diploma -
I.E.D. USAQUÉN
Bogotá D.C. 05.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Dedicated to Skill Development
Effective Under Pressure
Timeline
Customer Service Representative
Teleperformance
03.2024 - 08.2024
Collections Agent
Concentrix
04.2023 - 09.2023
High School Diploma -
I.E.D. USAQUÉN
05.2001 -
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