Ricardo Andres Bonett Moreno
Resumen profesional
A professional with extensive experience in the hotel industry and in coordinating customer service teams. Excellent interpersonal skills and communication with guests, providing the necessary assistance to ensure a comfortable and relaxing stay. Fluent in English for interacting with international clients.
Datos destacados
2
2
years of professional experience
8
8
years of post-secondary education
Experiencia
Bell Boys
Sonesta Hotel
Cartagena de Indias, Bolivar
2024.01 - 2024.05
- Providing information to guests about hotel services and additional amenities.
- Providing prompt attention and response to guest emergencies or urgent needs.
- Conducting facility inspections: technical rooms, common areas, deck, guest rooms, etc.
- Receiving and delivering packages to guests.
- Coordinating with other departments to enhance the guest experience.
- Assisting with guest check-in and check-out.
- Assisting in the organization of events and meetings at the hotel.
- Obtaining the guest's signature upon delivery.
Bell Boys
Intercontiental Hotel by IHG
Cartagena of Indias , Bolivar
2023.02 - 2023.07
- Escort guests to their rooms when appropriate.
- Plan delivery routes as efficiently as possible.
- Complete delivery control sheets and reports.
- Assist guests and residents with their luggage.
Waiter and multi-skills
Bocagrande Suites hotel
Cartagena of Indias , Bolivar
2022.08 - 2022.10
- Customer service with a focus on quality.
- Collaboration with various company departments.
- Answering phone calls and managing company emails.
- Resolving issues and handling incidents.
- Preparation of reports and summaries.
Formación
Technology in the management of tourist and hotel - Tourism
Unicolombo
Cartagena de Indias, BOL 2018.02 - 2023.05
administration of tourism and hotel businesses - Tourism
Unicolombo
Barrio 4 Vientos 2023.07 - 2025.11
Enfatiza tus habilidades clave
Ability to work in a team
Proactive and dynamic attitude
Friendliness when providing explanations and instructions
Customer service
Positive and dynamic attitude
Punctuality and honesty
Customer service
Responsibility and professionalism
Problem-solving
Idiomas
Espanish
Nativo
C2
English
Intermedio avanzado
B2
Cronología
Bell Boys
Sonesta Hotel
2024.01 - 2024.05
administration of tourism and hotel businesses - Tourism
Unicolombo
2023.07 - 2025.11
Bell Boys
Intercontiental Hotel by IHG
2023.02 - 2023.07
Waiter and multi-skills
Bocagrande Suites hotel
2022.08 - 2022.10
Technology in the management of tourist and hotel - Tourism
Unicolombo
2018.02 - 2023.05