Summary
Overview
Work History
Education
Skills
Certification
Musician: Piano, Drums, Vocal, Guitar
Languages
Timeline
OperationsManager
Ricardo  Zeevaert

Ricardo Zeevaert

Longmont

Summary

Been involved with extensive experience in Customer Service for over a decade.

For the last 3 years have been a Solar Broker for "Powur," closing high ticket sales on long-term projects (selling projects to homeowners anywhere between $15,000-85,000+.

This position required myself to generate leads and close customers.

Gained extensive growth in communication with clients, mentors, and project managers to ensure clients were given the most optimal experience. Have developed extensive experience and skills in operating this business as a sales representative.

5 Years in experience selling Personal Consulting services for a personal business, distinguishing myself as the solution to help clients become more self-aware and fulfilled. Have served over 300 different clients through this process.

Served in the restaurant industry for 5 years in a variety of environments and cultures, ranging from California Pizza Kitchen, to StoneWerks Big Rock Grille (Steak & Oyster Bar House), and Sushi Zushi, a gourmet higher end restaurant that required extensive menu knowledge. Pride myself on the Opportunity to work for a fine dinning Brazilian steak house, "Gualpo Gaucho" which required superb and excellent customer service as well as impeccable team & manager cooperation. Built up a full range of serving knowledge and experience.

Experienced Sales Rep with 5+ years in the industry. Excellent relationship-building and communication skills. Proven track record of meeting and exceeding sales targets.

Dynamic Sale Representative with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Hardworking enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Hardworking employee enthusiastic about learning Business & Sales field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sales Representative

Powur
12.2020 - Current
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • First project was sold for $60,000+
  • Maintained current knowledge of evolving changes in marketplace.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Developed, maintained and utilized diverse client base.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Met existing customers to review current services and expand sales opportunities.
  • Generated new leads through networking and attending industry events.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Recorded accurate and efficient records in customer database.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Stayed current on company offerings and industry trends.
  • Set and achieved company defined sales goals.

Senior Sales Executive

Morbex Trucking Automation
04.2023 - 08.2023
  • Employed effective problem-solving techniques, increasing client satisfaction ratings.
  • Demonstrated products and features to customers, answered questions and overcame objections.
  • Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
  • Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.

Life Coach

Self Employed
05.2017 - Current
  • Developed treatment plans to help clients build self-confidence and resilience.
  • Documented behaviors, treatments and non-compliance issues.
  • Connected clients with available resources to improve plan success.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Designed safe and supportive environment for clients to discuss issues.
  • Listened to clients' concerns and provided encouragement and support.
  • Provided education on mental health topics and resources to clients.

Network Marketer

Youngevity
03.2016 - Current
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Managed over 20+ customer attendees weekly for prospecting events.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Tracked trade show expenses to maintain budget.
  • Recorded accurate and efficient records in customer database.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Updated customer database and generated lists and counts for direct marketing projects.
  • Generated advertising brochure for vendor use.
  • Updated social media platforms with latest news and corporate details.

Fine Dining Server

Galpao Gaucho
08.2018 - 10.2019
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Suggested wine pairings to go with specific menu items.
  • Took and submitted orders that accommodated customer preferences and dietary requirements.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Increased sales significantly by upselling higher-end products to customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Server Shift Leader

Sushi Zushi
01.2019 - 09.2019
  • Exhibited unique and sophisticated product knowledge to deliver cultural experience. (Sushi & Sake presentation)
  • Bussed and reset tables to keep dining room and work areas clean.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Conducted meetings with management to discus operational issues and develop ways to improve services.

Server Shift Leader

Kona Grille
05.2017 - 01.2018
  • Bussed and reset tables to keep dining room and work areas clean.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Conducted meetings with management to discus operational issues and develop ways to improve services.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.

Server

StoneWerks Big Rock Grille
05.2016 - 01.2018
  • Recognized by Regional Manager & Team for earning a (5 Star Review on Yelp!)
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Server

California Pizza Kitchen
04.2014 - 09.2017
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Processed orders and sent to kitchen employees for preparation.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

High Ticket Closing

Remote Selling Academy
Remote
2023

Associate of Arts - Business Administration And Management-Marketing

Northwest Vista College
San Antonio, TX
05.2015

High School Diploma -

Tom C Clark High School
San Antonio, TX
05.2012

Skills

  • Prospecting Skills
  • Able to gain clear understanding of clients needs
  • Digital Marketing
  • Market Research
  • Product and Service Sales
  • Sales Expertise
  • Verbal and Written Communication
  • Product and Service Knowledge
  • Inside and Outside Sales
  • Customer Retention Abilities
  • Overcoming Objections
  • Customer Relationship Management
  • Time Management
  • Interpersonal Communications
  • Daily Workflows
  • Exceptional Customer Service
  • Order Management
  • Prospect Follow-Up
  • Lead Generation
  • Closing Sales
  • Customer Service and Assistance
  • Relationship Development
  • Sales and Marketing
  • Revenue Growth
  • Client Service
  • Building Rapport
  • Data Collection
  • Upselling Strategies

Certification

  • B2B Sales Masterclass: People-Focused Selling (Certification)
  • "Sales Training: Become a Sales Superstar" - (Certificate of Completion)

Musician: Piano, Drums, Vocal, Guitar

I am a passionate skill builder as well as a Musician. I have been practicing and playing drums for over 15+ years. I have been Singing for 10 years, Piano for 5 years, Guitar for 4 years. I completely immerse myself in what ever I set out to do, and have been dedicated to growing, creating and master any skill I set out to do

Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

Senior Sales Executive

Morbex Trucking Automation
04.2023 - 08.2023

Sales Representative

Powur
12.2020 - Current

Server Shift Leader

Sushi Zushi
01.2019 - 09.2019

Fine Dining Server

Galpao Gaucho
08.2018 - 10.2019

Life Coach

Self Employed
05.2017 - Current

Server Shift Leader

Kona Grille
05.2017 - 01.2018

Server

StoneWerks Big Rock Grille
05.2016 - 01.2018

Network Marketer

Youngevity
03.2016 - Current

Server

California Pizza Kitchen
04.2014 - 09.2017

High Ticket Closing

Remote Selling Academy

Associate of Arts - Business Administration And Management-Marketing

Northwest Vista College

High School Diploma -

Tom C Clark High School
Ricardo Zeevaert