Ricardo Guerrero
Sales And Customer Services Advocate
Soledad,ATL
Summary
Driven professional with a proven track record at TTEC Solutions, enhancing patient satisfaction and ensuring HIPAA compliance. Excelled in customer service and upselling, surpassing sales quotas at Paul Reed by leveraging strong computer skills and a friendly, positive attitude. Skilled in fostering team collaboration and achieving results through effective communication and a customer-centric approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Services position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
1
1
Language
Work History
TTEC
TTEC Solutions
11.2022 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
Consumer Sales Solutions
Paul Reed
08.2012 - 12.2016
- . Continually sought opportunities for professional development by attending workshops, webinars, and industry conferences, staying current on best practices and emerging trends.
- Collaborated with marketing team to develop targeted campaigns for specific consumer segments, leading to increased sales conversions.
- Surpassed quarterly quotas consistently by cultivating a deep understanding of consumer behavior patterns and preferences.
- Increased sales revenue through effective upselling techniques and building strong client relationships.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Utilized upselling techniques to promote additional products and increase sales.
Customer Service Agent
Transcom Colombia
06.2005 - 08.2008
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Developed strong relationships with clients by offering personalized assistance tailored to their individual needs and preferences.
Education
Associate in Engineering Technology - Microcomputer Applications
05.2001 -
Computer Maintance Technician - Tech
02.1997 - 04.1999
Hydraulics & Pneumatics Control Tech - Technology Education
05.1993 - 08.1996
GED -
06.1981 - 08.1982
Skills
Friendly, Positive Attitude
undefinedAccomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
UHC C&S Training
Watching movies going out and running and riding my Bike
I like to do these things to keep my mind occupied and to relive stress when I´m on my time off and also to keep in shape.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
UHC C&S Training
12-2022
TTEC - TTEC Solutions
11.2022 - 05.2024
Consumer Sales Solutions - Paul Reed
08.2012 - 12.2016
Customer Service Agent - Transcom Colombia
06.2005 - 08.2008
Lee College - Associate in Engineering Technology, Microcomputer Applications
05.2001 -
Windham - Computer Maintance Technician, Tech
02.1997 - 04.1999
Windham - Hydraulics & Pneumatics Control Tech, Technology Education
05.1993 - 08.1996
Vernon South - GED,
06.1981 - 08.1982
Similar Profiles
KRISTINA HERRERAKRISTINA HERRERA
Customer Service Representative (CSR) at TTEC SolutionsCustomer Service Representative (CSR) at TTEC Solutions
Alejandra Parada ValenciaAlejandra Parada Valencia
Bilingual Customer Service Representative at Ttec Solutions MexicoBilingual Customer Service Representative at Ttec Solutions Mexico
JOSÉ MANUEL SOTO JIMÉNEZJOSÉ MANUEL SOTO JIMÉNEZ
Service Delivery Supervisor at TTEC Solutions CXService Delivery Supervisor at TTEC Solutions CX