Rhonda Orback
Northglenn
Summary
Highly skilled and results-driven sales professional with 15+ years of experience in sales, talent acquisition, and leadership. Adept at building and nurturing strong relationships, driving revenue growth, and consistently exceeding sales targets. Proven track record of success in fast-paced environments, with expertise in communication, negotiation, and customer engagement. Demonstrates strong leadership and teamwork abilities, with a passion for continuous improvement and delivering exceptional customer service. Seeking a sales position where I can leverage my expertise to drive business growth, exceed performance goals, and build lasting client relationships.
Overview
19
19
years of professional experience
Work History
Military Enrollment Advisor III
University of Arizona Global Campus
Denver
10.2011 - Current
- Ranked in top 5% of sales across the company
- Outbound sales advisor responsible for coaching prospective and enrolled students on their education goals
- Consistently exceeded quarterly referral generation and conversion goals
- Selected to work on a special project geared toward re-engaging past students with the goal of completing their degrees
- Ranked #2 out of 20 advisors in sales at project end
- Lead advisor and trainer for new hires
Software Support Manager
IBM/Manpower
Denver
06.2011 - 10.2011
- Supervised a team of 30 employees, overseeing the team's day-to-day operations and assessing their technical needs
- Provided technical assistance to internal partners, including client consultants, call center team, and the project team
- Monitored the employee training requirements and participated in hiring or training development as needed
- Defined and delivered the team's goals and expectations through weekly staff meetings and one-on-one/yearly reviews
Premium Services Entitlement Coordinator
IBM/Manpower
Denver
09.2009 - 06.2010
- Delivered excellent customer service in monitoring and resolving issues with Software Entitlement for Premium Customers
- Managed service level agreements by utilizing trouble tickets to ensure accurate and timely completion of taken actions
- Monitored all the incoming workload and provided/conducted employee training on new processes or services
- Performed situation analysis and ensured the timely resolution of escalated issues, utilizing analytical and prioritization skills
Senior Implementation Specialist
Great-West Life & Annuity
Denver
09.2006 - 10.2008
- Served as a Senior Conversion Specialist for the implementation process for Corporate 401(k) plans sold or transferred
- Performed project management and balanced priorities between all parties to effectively manage the conversion process
- Built and enhanced trusting relationships with the clients, sales, brokers, relationship managers, prior record keepers, client service team, and third-party administrators to understand and meet the client objectives and expectations
- Conducted extensive discussions of retirement plans, plan documents, rules, and regulations with all the customers
Education
Bachelor of Arts - Communication
Ashford University
Clinton, IASkills
- Sales Prospecting & Conversion
- Customer Relationship Management
- Problem-Solving
- Referral Lead Generation
- Closing Techniques
- Adaptability
Timeline
Military Enrollment Advisor III
University of Arizona Global Campus
10.2011 - Current
Software Support Manager
IBM/Manpower
06.2011 - 10.2011
Premium Services Entitlement Coordinator
IBM/Manpower
09.2009 - 06.2010
Senior Implementation Specialist
Great-West Life & Annuity
09.2006 - 10.2008
Bachelor of Arts - Communication
Ashford University
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