Rhonda Ornelas
Arvada
Summary
Experienced with coordinating and managing service operations to ensure optimal performance. Utilizes strong communication and organizational skills to streamline processes and enhance customer satisfaction. Knowledge of team collaboration and effective problem-solving to meet dynamic needs.
Overview
17
17
years of professional experience
Work History
Resource Service Coordinator
Intermountain Health Saint Joseph Hospital
Denver, CO
10.2020 - Current
- Greet, check-in, and wrist band all guests in a welcoming manner at Welcome Desk, Surgery and Procedures Desk.
- Escort patients and guests to their designated areas when needed.
- Answered phone calls and answered questions in a timely manner.
- Assisted in providing Lyft rides to patients after appointments or being discharged.
- Guided in the training of new front desk agents and new volunteers.
- Coordinate entire hospital Lost and Found, log belongings in spreadsheet, return items rightful owner.
- Coordinated with unit managers and General Liability for all Lost and Found investigation of damaged, missing belongings.
- Supported Security and Pharmacy staff of retrieval, returning, disposing of forgotten patient medication.
- Operate and utilize EPIC for all patient information
- Track daily, monthly, yearly department usage of concierge services.
- Ordering office supplies for department.
- Operate and utilize Ahi QA and Ahi Lobby.
- Operate and utilize GraceSoft for guest reservations, departures, refunds, extended stays.
- Operate Visionline to create room keys for guests and hotel walk-ins.
- Facilitated in distribution of selling and deducting monthly RTD bus passes to employees
- Contributed in Complimentary notary services for staff, patients, and visitors.
Diet office Aide
SCL Health Saint Joseph Hospital
Denver, CO
06.2009 - 10.2020
- Customer Service
- Patient Satisfaction
- Ensuring patient information is correct and practicing HIPAA laws
- Entering supplement orders per Dietician preference
- Assures patient diet orders are correctly implemented according to procedure by performing diet changes, patient allergies, meal menu checks, handling computer messages, and phone calls.
- Prepares nourishments and tray line specials accurately, attractively and on time.
- Observing proper sanitation techniques.
- Interacts favorably with patients, nursing, Dietician staff and co-workers to provide prompt, accurate, and courteous service.
- Knowledgeable with EPIC, Health Touch, and CBORD.
- Deliver food trays to patient rooms in a timely manner.
Education
High School Diploma -
Denver West High School
Denver, CO05-2006
Skills
- Computer literacy
- Guest services
- Communication skills
- Microsoft Office
- Time management
- Customer service
- Accurate recordkeeping
- Team leadership
- Resource utilization
- Detail orientation
- Problem-solving
- Multitasking Abilities
- Attention to detail
- Relationship building
- Teamwork and collaboration
- Adaptability and flexibility
Timeline
Resource Service Coordinator
Intermountain Health Saint Joseph Hospital
10.2020 - Current
Diet office Aide
SCL Health Saint Joseph Hospital
06.2009 - 10.2020
High School Diploma -
Denver West High School