Rhiannon Stevens
Castle Rock
Summary
My name is Rhiannon Stevens. I started my background working in the restaurant industry over a decade continuing my education preparing myself for the business world. Took my professional/ business knowledge and brought it into the the daylight world while working hard on becoming a female business owner. I was a proud business owner of a company of a dog personalized product for loving dog owners called Paw Playground. A company that created pawsitive, unique gifts for dog owners. I attended many festivals and cherished every moment. Unfortunately, that came to an end due to covid. But, All while doing so I then became a Dynamic Applications Specialist/Sales Associate with a proven track record at A-1 Daylighting, LLC, adept in business analysis and customer support. Excelled in establishing vendor relationships and negotiating contracts, enhancing support services. Skilled in user training and mentoring, I thrive in fast-paced environments, significantly improving client satisfaction and operational efficiency.
Overview
20
20
years of professional experience
Work History
Applications Specialist/Sales Associate
A-1 Daylighting, LLC
01.2017 - Current
- Read architectural blueprints to collect data for residential/commercial buildings.
- Established strong relationships with vendors, negotiating favorable contract terms while ensuring exceptional support services were provided.
- Continuing my families legacy by providing natural light one skylight at a time.
- I research, explore and modify any information given.
- I create and send estimates to customers.
- Proved successful working within tight deadlines and a fast-paced environment.
Server/Server Trainer/Server Assistant
Cheesecake Factory Inc
01.2012 - 01.2017
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Server Trainer/Server
Cafe Sabor
01.2008 - 01.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Host/Host Trainer
Baja Cantina
01.2005 - 01.2008
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
No Degree - Business Communication
Maricopa Community Colleges, Mesa Community College
Mesa, AZCosmetology
Paul Mitchell The School
Salt Lake City, UT03-2010
Skills
- Business analysis
- User training
- Network administration
- Requirements gathering
- Software documentation
- Customer support
- Training and mentoring
Accomplishments
- MVP Basketball Varsity 4 years in high school
- Varsity Cheerleader 3 years in High School
- Exceeded monthly quota numerous amount of times.
- Supervised and trained new team members of 32 staff members at Cheesecake Factory.
- Project Development - Collaborated with high end General Contractors all over the country. Mainly the West and Southwest regions of the United States.
Timeline
Applications Specialist/Sales Associate
A-1 Daylighting, LLC
01.2017 - Current
Server/Server Trainer/Server Assistant
Cheesecake Factory Inc
01.2012 - 01.2017
Server Trainer/Server
Cafe Sabor
01.2008 - 01.2012
Host/Host Trainer
Baja Cantina
01.2005 - 01.2008
No Degree - Business Communication
Maricopa Community Colleges, Mesa Community College
Cosmetology
Paul Mitchell The School
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