Reno Embree
Pueblo West,CO
Summary
Sales Representative with a solid record of consistently achieving sales goals through relationship building and advanced product knowledge.
Overview
6
6
years of professional experience
Work History
Claims Customer Service Associate
Farmers Insurance
10.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Stayed up-to-date on all state and federal regulations and legislation.
- Reviewed customer policy information to determine coverage outcomes and offer services.
Sales Representative
Concentrix
02.2021 - 05.2021
- Contacted new and existing customers to outline benefits of products
- Monitored customer order process and addressed customer issues.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of promotions to increase sales productivity and volume.
Customer Service Sales Representative
AT&T
04.2019 - 04.2020
- Answered customer questions about products and services and recommended appropriate solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Educated customers on product features and technical details to highlight benefits.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
High School -
Bloomfield High School
Bloomfield, NM05.2016
Skills
- Product and service knowledge
- Post-Sales support
- Sales closing
- Customer retention abilities
- Insurance terminology
- Document review
- Conflict resolution
- Multi-tasking
- Policy analysis
- Goal setting
Timeline
Claims Customer Service Associate
Farmers Insurance
10.2022 - Current
Sales Representative
Concentrix
02.2021 - 05.2021
Customer Service Sales Representative
AT&T
04.2019 - 04.2020
High School -
Bloomfield High School
Similar Profiles
Jonathan McIntoshJonathan McIntosh
Insurance Agent at Farmers InsuranceInsurance Agent at Farmers Insurance
Kyle S. BakerKyle S. Baker
Property Subrogation Special Adjuster at Farmers InsuranceProperty Subrogation Special Adjuster at Farmers Insurance
Steven McCarthySteven McCarthy
Customer Service Representative (Part-time) at Farmers InsuranceCustomer Service Representative (Part-time) at Farmers Insurance
Jeremy CarneyJeremy Carney
Power Plant Operator at Xcel EnergyPower Plant Operator at Xcel Energy
Kevin MillerKevin Miller
Deputy Project Manager at Akima Facilities OperationsDeputy Project Manager at Akima Facilities Operations