Reno Embree
Pueblo West,CO
Summary
Sales Representative with a solid record of consistently achieving sales goals through relationship building and advanced product knowledge.
Overview
6
6
years of professional experience
Work History
Claims Customer Service Associate
Farmers Insurance
10.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Stayed up-to-date on all state and federal regulations and legislation.
- Reviewed customer policy information to determine coverage outcomes and offer services.
Sales Representative
Concentrix
02.2021 - 05.2021
- Contacted new and existing customers to outline benefits of products
- Monitored customer order process and addressed customer issues.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of promotions to increase sales productivity and volume.
Customer Service Sales Representative
AT&T
04.2019 - 04.2020
- Answered customer questions about products and services and recommended appropriate solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Educated customers on product features and technical details to highlight benefits.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
High School -
Bloomfield High School
Bloomfield, NM05.2016
Skills
- Product and service knowledge
- Post-Sales support
- Sales closing
- Customer retention abilities
- Insurance terminology
- Document review
- Conflict resolution
- Multi-tasking
- Policy analysis
- Goal setting
Timeline
Claims Customer Service Associate
Farmers Insurance
10.2022 - Current
Sales Representative
Concentrix
02.2021 - 05.2021
Customer Service Sales Representative
AT&T
04.2019 - 04.2020
High School -
Bloomfield High School