Reneica Hanck
Fort Collins
Summary
Dynamic professional with extensive experience in compliance oversight and volunteer coordination. Proven ability to develop policies and manage crisis situations, ensuring adherence to organizational standards. Expertise in enhancing community engagement, leading to improved participant outcomes.
Overview
23
23
years of professional experience
Work History
Compliance and Support Services Director
Elderhaus Adult Day Program
Ft Collins
09.2006 - 03.2026
- Oversaw compliance with state regulations and safety standards within the facility.
- Maintained open communication with families regarding participant progress and needs.
- Facilitated collaboration between teams by encouraging open communication channels.
- Developed policies and procedures to ensure compliance with corporate standards.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Coordinated with regulatory bodies to ensure compliance with laws and standards.
- Ensured compliance with all relevant regulations, policies and procedures.
- Managed crisis situations to minimize impact on operations and reputation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Volunteer Coordinator
Elderhaus Adult Day Program
Ft Collins
09.2006 - 03.2026
- Trained new volunteers on program policies and participant engagement strategies.
- Developed and maintained relationships with community organizations for volunteer recruitment.
- Organized volunteer appreciation events to recognize contributions and foster community spirit.
- Communicated regularly with volunteers to address concerns and provide support.
- Managed volunteer database to track hours, roles, and participation rates effectively.
- Facilitated orientation sessions to introduce volunteers to program goals and procedures.
- Collaborated with staff to align volunteer efforts with participant needs and program objectives.
- Communicated regularly with volunteers, assisting with issues and questions.
- Coordinated onboarding and orientation for new volunteers.
- Provided guidance on how to best utilize available resources in order to maximize the impact of volunteer work.
- Managed volunteer database and volunteer service hours for inclusion in monthly and year-end volunteer reports.
- Maintained records of volunteering hours worked by each individual.
- Facilitated communication between staff members and volunteers.
- Evaluated feedback from volunteers regarding their experience working with the organization.
- Led new volunteer orientation to the organization and programs.
- Monitored compliance with organizational policies and procedures.
- Set up weekly meetings with volunteers to discuss their progress and challenges.
- Collaborated with external organizations to coordinate volunteer participation in community events.
Certified Nursing Assistant
Hospice of Larimer County
Ft Collins
03.2003 - 08.2005
- Monitored vital signs and reported changes to nursing staff promptly.
- Assisted with daily living activities, including bathing, dressing, and meal preparation.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Served meals to patients in their rooms and assisted with feeding.
- Provided compassionate personal care to terminally ill patients in home settings.
- Enhanced emotional well-being of patients and families through active listening and empathy.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Ensured cleanliness and safety of patient environments in accordance with health standards.
- Observed and reported unusual symptoms and changes to charge nurse.
- Documented patient care, condition, progress, and problems for review by medical staff.
- Guided families in caregiving techniques and resources available through hospice services.
- Participated in educational programs related to nursing assistant skills development.
Education
GED -
Ft Morgan High School
Ft Morgan, CO02-1983
Some College (No Degree) - CPA/Business Management
Morgan Community College
Ft Morgan, COSkills
- Regulatory compliance
- Policy writing
- Crisis management
- Program development
- Customer relationship management
- Client relations
- Staff management
- Task delegation
- Multitasking and organization
- Industry knowledge
- Volunteer coordination
Trainings
C.N.A.-current
CPR/1st Aide with AED-current
QMAP-current
Timeline
Compliance and Support Services Director
Elderhaus Adult Day Program
09.2006 - 03.2026
Volunteer Coordinator
Elderhaus Adult Day Program
09.2006 - 03.2026
Certified Nursing Assistant
Hospice of Larimer County
03.2003 - 08.2005
GED -
Ft Morgan High School
Some College (No Degree) - CPA/Business Management
Morgan Community College