Renee Holliday
Colorado Springs,CO
Summary
Detail-oriented Medical Insurance Billing Specialist with over two years of experience providing comprehensive administrative support in diverse healthcare settings. Demonstrates expertise in medical coding and terminology, ensuring precise billing processes. Skilled in managing sensitive patient information with a strong commitment to HIPAA compliance and confidentiality. Prepared to contribute a positive attitude and proactive approach to enhance billing accuracy and overall operational efficiency.
Overview
15
15
years of professional experience
Work History
Specimen Collections Technician
Cordant Health Solutions
05.2023 - Current
- Collect, log, order, and process 50-100 urine, oral, and other biological specimens weekly by following proper chain of custody procedures, enabling on-time submissions
- Ship specimens to designated labs by preparing packaging and documentation, contributing to fast and compliant sample transport
- File requisitions, chain of custody forms, and related paperwork by following documentation protocols, ensuring record accuracy and audit readiness
- Uphold organization of the collection site by managing cleanliness, supply inventory, and workflow, promoting efficiency and regulatory compliance
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
In-Home Caregiver
Preferred Family Healthcare, Inc.
01.2023 - 05.2023
- Facilitate daily care and companionship by aiding with hygiene, mobility, and routine activities for 10 clients monthly.
- Prepare nutritious meals by planning and cooking according to dietary needs, guaranteeing consistent nourishment and health support
- Secure a clean and safe living environment by handling household cleaning tasks, promoting comfort and sanitation
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Assistant Manager
TAT Enterprises
08.2022 - 01.2023
- Provided direction to staff members daily by assigning tasks and coaching performance, maintaining team accountability during daily operations
- Supported team development by encouraging ongoing learning and providing resources for skill growth, contributing to improved performance and morale
- Resolved workplace issues and customer concerns by alleviating challenges and addressing conflicts, contributing to a more productive and cohesive environment
- Built strong customer relationships by delivering responsive service and personalized service, enhancing satisfaction and repeat business among thousands of guests annually
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Wellness For Life
03.2021 - 05.2022
- Trained staff to improve sales outcomes by developing product knowledge and elevating customer service standards, strengthening team effectiveness
- Oversaw inventory controls by facilitating multiple transactions and bulk counts per quarter under senior leadership guidance, strengthening stock accuracy
- Managed store documentation by maintaining daily records of sales, damages, deposits, schedules, employee discounts, and new hire paperwork, supporting accountability
- Reinforced policy compliance by monitoring store activities and reporting concerns to senior management, adhering to operational standards
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Department Supervisor
Kohl's
01.2018 - 03.2021
- Executed operational processes, including BOPUS (Buy Online, Pick Up in Store) and BOSS (Buy Online, Ship to Store), by following fulfillment procedures, completing hundreds of orders weekly
- Onboarded, trained, and developed new hires by offering guidance through store processes and company culture, supporting long-term performance and retention
- Supported multiple store functions by assisting on the sales floor, in fitting rooms, at point of sale, and in back-office operations, facilitating daily workflows
- Opened and activated Kohl's Card applications monthly by engaging customers and explaining benefits, driving credit program adoption
- Oversaw cash office functions by handling register balancing, change orders, and transaction authorizations, ensuring financial accuracy and accountability
Assistant Manager
Edible Arrangements
09.2013 - 02.2017
- Recruited, hired, and developed at least 15 staff members by setting clear goals and providing day-to-day direction, consistently exceeding sales and profitability targets
- Managed inventory annually for both perishable and non-perishable goods by tracking usage and stock levels, reducing waste and maintaining operational readiness
- Promoted brand standards by retaining in-depth product knowledge, upholding quality, and delivering a consistent experience for guests monthly
- Resolved customer issues by applying strong decision-making and communication skills, enhancing client satisfaction and loyalty
Administrative Assistant
Highland Rivers Health
06.2010 - 06.2012
- Responded to more than 50 incoming calls daily by using a compassionate and professional tone, expanding patient engagement and service delivery
- Provided program information by responding to public inquiries, promoting awareness of Highland Rivers Health services and offerings
- Scheduled, rescheduled, and canceled hundreds of appointments monthly by utilizing specialized computer software, upholding flexibility and access across care teams
- Collected and entered patient data into the Care Logic system by following documentation protocols, ensuring accurate and confidential recordkeeping
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Medical Coding Certificate - Medical Billing & Coding
Pikes Peak State College
Colorado Springs, CO05.2025
2 Year Program - Medical Assisting
Everest Institute
Marietta, GA 05.2009
Skills
- Medical Billing/Coding
- CPT Coding
- Medical Terminology
- Insurance Claims Processing
- HIPAA Compliance
- Customer Service
- Communication
- Electronic Health Records (EMRs)
- Microsoft Office - Word, Excel, Outlook
Timeline
Specimen Collections Technician
Cordant Health Solutions
05.2023 - Current
In-Home Caregiver
Preferred Family Healthcare, Inc.
01.2023 - 05.2023
Assistant Manager
TAT Enterprises
08.2022 - 01.2023
Assistant Manager
Wellness For Life
03.2021 - 05.2022
Department Supervisor
Kohl's
01.2018 - 03.2021
Assistant Manager
Edible Arrangements
09.2013 - 02.2017
Administrative Assistant
Highland Rivers Health
06.2010 - 06.2012
Medical Coding Certificate - Medical Billing & Coding
Pikes Peak State College
2 Year Program - Medical Assisting
Everest Institute
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