Rene Hernandez Velasquez
Resumen profesional
Customer facing professional with four years of experience in technical support, customer experience, group management, and contributor to large-scale projects in the customer experience industry.
Datos destacados
2
2
years of professional experience
2010
2010
years of post-secondary education
Experiencia
Customer onboarding Specialist
TRANSCOM
Bogota, BOGOTA
2025.02 - 2026.02
- Strategic advisor and enterprise agreement onboarding expert.
- Onboarding clients and providing web portal training.
- Scheduling and leading meetings with customers and partners.
- Creating and implementing plans for suites deployment.
- Building custom client solutions and providing ongoing customer success service.
- Contributing to organization-wide projects, compiling and presenting information for analysis.
Trainer
TTEC COMPANY
Bogota, BOGOTA
2024.01 - 2024.12
- Onboarding trainees and promoting company culture.
- Training new employees with the product options and teaching corporate theories, procedures, and policies.
- Developing agents, soft skills coaching with professional techniques.
Formación
BACHILLER - PUBLICIDAD Y MERCADEO MENCION VENTAS
LICEO ANDRES BELLO
CARACASEnfatiza tus habilidades clave
- OFFICE 365 KNOWLEDGE
- SALEFORCE
- WEBEX
- ORGANIZED AND ATTENTION TO DETAILS
- MICROSOFT TEAM
- FAST LEARNER
- EMPATHY AND CUSTOMER FOCUSED
- EXCELLENT COMMUNICATOR
Idiomas
English
Personalizado
- Sofia Hernandez, 3204631867
- Tamara Hernandez, 3167854321
Cronología
Customer onboarding Specialist
TRANSCOM
2025.02 - 2026.02
Trainer
TTEC COMPANY
2024.01 - 2024.12
BACHILLER - PUBLICIDAD Y MERCADEO MENCION VENTAS
LICEO ANDRES BELLO