Renae Mansfield
Aurora
Summary
Results-driven Collections Agent with a proven track record in debt negotiation, compliance, and customer service excellence. Skilled in managing delinquent accounts and resolving disputes effectively.
Overview
25
25
years of professional experience
Work History
Collections Agent
IC System
Aurora, CO
09.2023 - Current
- Communicated effectively with clients to negotiate payment arrangements and resolve disputes.
- Managed accounts to ensure timely collections and minimize delinquency rates.
- Maintained compliance with industry regulations while handling sensitive financial information professionally.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
Redemption Specialist
CitiFinancial Auto
Englewood, CO
11.2007 - 07.2010
- Assisted customer in retrieving their vehicle/items in vehicle after repossession
- Managed customer inquiries regarding loan redemption processes and eligibility requirements.
- Leveraged strong organizational skills to maintain accurate tracking of pending redemptions, enabling timely follow-up and resolution.
- Fostered a positive work environment by collaborating effectively with team members and sharing knowledge to improve overall departmental performance.
Senior Collector
Centrix Financial
Englewood, CO
01.2005 - 11.2007
- Led collection efforts to recover outstanding debts, improving overall recovery rates.
- Resolved complex customer disputes through effective communication and problem-solving skills.
- Collaborated with cross-functional teams to develop comprehensive solutions for complex accounts and high-risk clients.
- Maintained strict compliance with federal regulations, ensuring the protection of consumer rights and upholding ethical practices within the organization.
- Provided exceptional customer service while resolving disputes or concerns related to billing issues or overdue payments.
- Managed a portfolio of high-value accounts, successfully negotiating settlements to reduce losses for the organization.
Senior Collector
CitiFinancial Auto
Englewood, CO
05.2001 - 01.2005
- Analyzed account data to identify trends and optimize collection processes for efficiency.
- Developed customized action plans for each debtor''s unique financial situation, facilitating prompt resolution of outstanding balances.
- Maximized revenue recovery by conducting thorough account investigations and addressing discrepancies promptly.
- Improved customer retention through compassionate communication and negotiating mutually beneficial payment plans.
- Established strong working relationships with clients by demonstrating empathy, professionalism, and commitment to finding mutually satisfactory resolutions.
Education
High School Diploma -
Aurora Central High School
Aurora, COSkills
- Payment arrangement
- Skip tracing
- Account management
- Debt negotiation
- Credit adjustments
- Delinquent account management
- Repayment plan structuring
- Fair debt practices
- Outbound calling
- Relationship building
Timeline
Collections Agent
IC System
09.2023 - Current
Redemption Specialist
CitiFinancial Auto
11.2007 - 07.2010
Senior Collector
Centrix Financial
01.2005 - 11.2007
Senior Collector
CitiFinancial Auto
05.2001 - 01.2005
High School Diploma -
Aurora Central High School