Rena Moore
Colorado Springs
Summary
Dynamic and reliable professional with extensive experience at Circle K, excelling in cash handling and customer service. Proven ability to enhance customer satisfaction through effective communication and upselling techniques. Recognized for maintaining cleanliness and organization while training new staff, contributing to a positive team environment and operational efficiency.
Overview
3
3
years of professional experience
Work History
Night Cashier
Circle K
09.2025 - Current
- Processed customer transactions quickly and accurately using point-of-sale systems.
- Managed cash register operations, ensuring balanced drawers at shift end.
- Assisted customers with product inquiries, enhancing overall service experience.
- Maintained cleanliness and organization of the store for optimal shopping conditions.
- Executed inventory management tasks, restocking shelves to meet customer demand.
- Trained new staff on cashier procedures and customer service standards effectively.
- Kept drawer accurate by carefully processing new transactions and giving out correct change.
- Managed drink station and kept coffee full and hot.
- Delivered expert, friendly service to serve every customer need.
- Handled cash with high accuracy and took care to check bills for fraud.
Deli Worker
Texaco Gas Station
Winnie, TX
02.2025 - 08.2025
- Prepared and served deli products to customers, ensuring quality and freshness.
- Maintained cleanliness and organization of deli area, adhering to safety standards.
- Assisted customers with product selection, enhancing overall satisfaction.
- Operated slicing equipment safely while preparing meats and cheeses for service.
- Processed customer transactions accurately, ensuring prompt service delivery.
- Responded to customer inquiries regarding menu items and specials efficiently.
- Trained new employees on food preparation techniques and safety protocols.
- Increased customer satisfaction by providing efficient and friendly service at the deli counter.
- Promoted a positive work environment through effective communication and collaboration with colleagues.
- Reduced food waste by monitoring product freshness and rotating stock effectively.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Exhibited strong multitasking skills by simultaneously assisting multiple customers while maintaining a clean workstation.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Assisted customers in selecting deli products, offering suggestions for meal planning and preparation.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Improved customer wait times with efficient slicing techniques for meats and cheeses while maintaining precision in portion control.
- Collaborated with fellow team members to ensure seamless operation during peak hours.
- Prepared custom sandwich orders, adhering to customer preferences while maintaining high-quality standards.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Ensured timely completion of special requests or catering orders prioritizing accuracy and presentation.
- Displayed exceptional knowledge of various deli products, enabling informed recommendations to satisfy diverse tastes.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Received positive feedback from customers regarding excellent service quality, boosting overall reputation of the store''s deli department.
- Maximized shelf life of perishable items through proper storage methods following company guidelines.
- Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced cash register.
- Resolved customer complaints professionally and efficiently safeguarding continued patronage.
- Enhanced overall store sales by upselling complementary items such as specialty cheeses, breads, and salads.
- Greeted customers at counter to fulfill requests and answer questions.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Offered product samples to customers, generating additional sales through taste-testing.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished serving stations with fresh food and cleaned up spills.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Accurately operated cash register to process customer payments.
- Brewed coffee and tea and changed out drink station syrups.
Cashier
McDonald's Restaurant
Winnie, TX
04.2023 - 11.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of workstations and dining areas.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new team members on cash handling procedures.
- Implemented promotional upselling techniques to enhance customer satisfaction.
- Handled cash deposits and reconciled registers at shift end for accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Improved efficiency, organized checkout area for optimal workflow.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Increased sales of promotional items by informing customers about current offers.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Reduced processing errors by meticulously following transaction procedures.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
High School Diploma -
High Island
High Island, TX06.2019
Skills
- Excellent customer service
- Patience and empathy
- Reliability and punctuality
- Cleanliness and hygiene
- Professionalism and courtesy
- Cash handling expertise
- POS system
- Up-selling techniques
- Loss prevention awareness
- Cleaning and sanitization
- Item scanning
- Shelf stocking
- Maintaining confidentiality
- Money handling
- Product stocking
- Merchandise stocking
- Product restocking
- Management support
- Policy adherence
- Loyalty program promotion
- Department reset
- Plan-o-gram implementation
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Customer assistance
- Problem-solving abilities
- Multitasking
- Adaptable and flexible
- Reliability
- Excellent communication
- Critical thinking
- Customer satisfaction
- Customer service excellence
- Organizational skills
- Team leadership
- Creative thinking
- Active listening
- Effective communication
- Decision-making
- Cash handling and management
- Detail-oriented
- Cooperative attitude
- Order taking
- Verbal communication
- Relationship building
- Customer relations
- Training and mentoring
- Flexible schedule
- Team building
- Cash register operation
- Self motivation
- Product knowledge
- Cash register systems
- Customer transactions
- Conflict resolution
- Employee training
- Goal setting
- Professionalism
- Inventory stocking
- Price checking
- Physical stamina
- Adaptability
- Written communication
- Retail operations
- Policies and procedures
Timeline
Night Cashier
Circle K
09.2025 - Current
Deli Worker
Texaco Gas Station
02.2025 - 08.2025
Cashier
McDonald's Restaurant
04.2023 - 11.2024
High School Diploma -
High Island