Reina Assaf
Lakewood
Overview
7
7
years of professional experience
Work History
Supervisor
Ike's Love and Sandwiches
03.2023 - Current
- Shift Supervisor
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Accurate, Efficient Inventory Control.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Modern Market
10.2022 - 03.2023
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
Barista Supervisor
Starbucks
11.2018 - 10.2022
- Barista and supervisor experience
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Education
High School Diploma - General Studies
Chatfield Senior High School
Littleton, CO05.2021
Skills
- Quick learner
- Ability to solve problems in a constructive way
- Time Management
- Defusing or de-escalating situations with customers
- Great at making customer connections
- Multitasking
- Supervising
- Inventory
- Writing deposits
- Good at handling fast paced environments
- Manage large orders and events with ease
- Goal oriented
Timeline
Supervisor
Ike's Love and Sandwiches
03.2023 - Current
Modern Market
10.2022 - 03.2023
Barista Supervisor
Starbucks
11.2018 - 10.2022
High School Diploma - General Studies
Chatfield Senior High School
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