Regina Whisker
Lakewood
Summary
Adept at fostering team cohesion and enhancing operational efficiency, I significantly improved client satisfaction and streamlined processes at Panther Physical Therapy. Leveraging skills in Office Management and Conflict Management, I spearheaded policy implementation and technology upgrades, contributing to a positive and productive work environment.
Overview
20
20
years of professional experience
Work History
Office Manager
Panther Physical Therapy
Littleton, CO
03.2007 - 04.2024
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
Customer Support Specialist
Lowe’s Home Improvement
Lakewood, CO
01.2004 - 03.2007
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative Support
- Payroll Processing
- Document Management
- Clerical Support
- Account Reconciliation
- Credit and collections
- Mail handling
- Scheduling
- Inventory Control
- Staff Management
- Employee Supervision
- Human Resources
- Conflict Management
- Staff hiring
- Supply Management
- Administrative Oversight
- Documentation and control
- Policy Implementation
- Financial Reporting
- Expense Reporting
- Report Preparation
- Event Coordination
- Business Administration
- Database Administration
- Compliance Monitoring
- Contract Administration
- Contract Negotiations
- Computer Skills
- Scheduling and Coordinating
- Customer Relationship Management
- Problem Resolution
- Good Judgment
- Professional and Courteous
- Managing Operations and Efficiency
Timeline
Office Manager
Panther Physical Therapy
03.2007 - 04.2024
Customer Support Specialist
Lowe’s Home Improvement
01.2004 - 03.2007