Rebekah Craven
Kit Carson
Summary
Experienced Billing Representative with 9 years in customer service, medical billing, and administrative roles. Skilled in data entry, Microsoft Office, and call handling, with a proven ability to resolve high-volume customer inquiries and train new staff. Holds dual associate degrees in Medical Assisting and Healthcare Administration. Seeking a remote, full-time Call Center Representative position to leverage strong communication and organizational skills. Authorized to work in the US for any employer
Overview
1
1
year of professional experience
1
1
Certification
Work History
Billing Associate
Charter Communications
Colorado Springs, CO
- Advance with company changes learning new products and features to provide a better customer experience.
- Resolve issues for 80 + customers per day maintaining a calm demeanor rooted in confidence
- Create positive interactions with third party suppliers within the company
- Answer and route calls using company software while keeping accurate documentation
- Train and encourage new employees in team building, customer engagement, and product features
Tax Prep Professional
Jackson Hewitt Tax Service
Colorado Springs
10.2016 - 02.2018
- Listened to individual income situations and prior tax experiences to provide tailored service
- Informed customers on current tax laws and changes from previous years
- Provided comprehensive knowledge about best avenues for tax filing and prepared client taxes for IRS submission
- Handled customer complaints in an inviting and professional manner
- Completed the Jackson Hewitt Tax Course
Education
Associate of Occupational Studies - Medical Assisting and Phlebotomy
Intellitec College
Colorado Springs, CO08.2015
Associate's degree - Healthcare Administration
University of Phoenix-Online Campus
Albuquerque05.2012
Skills
- Customer service
- Team leadership
- Sales management
- Multitasking, organizational, and time management skills
- Problem Solving
- Account management
- Retail sales
- Microsoft Office
- Typing
- Records management
- Problem solving skills
- Microsoft Word
- Administrative experience
- Manager experience
- Phone etiquette
- Sales team management
- Call center experience
- Computer operation
- Continuous improvement
- Communication skills
- Cash handling
- Client interaction via phone calls
- Time management
- Medical Scheduling
- Front desk
- CSG Billing
- Negotiation
- Data entry
- Microsoft Excel
- Microsoft Outlook
- Medical billing
- Technical troubleshooting support
- Medical terminology
- Inside sales
- Oracle
Certification
- Medical Billing Certification
- Driver's License
- Certified Medical Assistant
Accomplishments
-Whos Who Medical Health Administration
Timeline
Tax Prep Professional
Jackson Hewitt Tax Service
10.2016 - 02.2018
Billing Associate
Charter Communications
Associate of Occupational Studies - Medical Assisting and Phlebotomy
Intellitec College
Associate's degree - Healthcare Administration
University of Phoenix-Online Campus