Rebecca Watters
Grand Junction
Summary
Dynamic Branch Manager at Wells Fargo with proven expertise in sales and team leadership. Enhanced branch productivity through effective staffing optimization and conflict resolution. Skilled in cash handling and risk mitigation, while fostering strong relationships with clients and coaching staff to elevate performance. Committed to delivering exceptional service and innovative solutions.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Branch Manager
Wells Fargo
11.2015 - Current
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Complied with established internal controls and policies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Business Payroll Partner
Wells Fargo
03.2008 - 11.2015
- Actively worked a large territory of bankers to help their small business customers with efficient solutions
- Ensured Bankers in my territory were up to speed with the options we could provide their business customers.
- Worked effectively in fast-paced environments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to develop and implement creative solutions to complex problems.
Business Banking Specialist
Wells Fargo
01.2005 - 09.2008
- Met with customers to assess needs and propose customized solutions.
- Stayed up-to date with latest bank products and services for businesses.
- Delivered exceptional experience and maintained productive relationships with area small businesses.
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Regularly canvased the area to introduce myself and actively made outbound calls to existing customers and non customers
- Partnered with our nearby Business Banking team for more complex needs I uncovered
- Coached personal bankers and tellers on how to identify opportunities for our business customers or potential business customers.
Education
High School Diploma -
Jefferson Academy Private School
Arvada, COSkills
- Sales professional
- Excels in team leadership
- Relationship building and management
- Risk and fraud mitigation and education
- Development of employee skills relative to their job as well as their career
- Staffing optimization; Tenured in writing effective schedules to run the business based on it's needs
- Cash handling expertise-Expert in preventing and if need be finding cash differences Responsible for ordering the correct amount of cash each week based on cash utilization
Certification
Notary Public
Timeline
Branch Manager
Wells Fargo
11.2015 - Current
Business Payroll Partner
Wells Fargo
03.2008 - 11.2015
Business Banking Specialist
Wells Fargo
01.2005 - 09.2008
High School Diploma -
Jefferson Academy Private School
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