Rebecca Norris
Delta,CO
Summary
Dynamic Shift Manager with a proven track record at Starbucks, excelling in customer service and team development. Skilled in inventory management and staff training, I implemented efficiency improvements that enhanced workflow and boosted customer satisfaction. Recognized for my problem-solving abilities and commitment to safety compliance, I foster a collaborative work environment.
Overview
14
14
years of professional experience
Work History
Shift Manager
Starbucks
Montrose, CO
10.2024 - Current
- Supervised daily operations to ensure high-quality customer service and product consistency.
- Trained and mentored team members on operational standards and procedures.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Implemented efficiency improvements that optimized workflow during peak hours.
- Conducted regular performance evaluations to identify training needs and growth opportunities.
- Ensured compliance with health and safety regulations throughout the store operations.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
Shift Manager
Arbys Resturant
Montrose, CO - Delta, Co
08.2021 - 12.2024
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
- Scheduled staff shifts effectively to maintain optimal coverage and productivity.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
Assistant Manager
Freddys Frozen Custard
Grand Junction, CO - Denver, CO- Littleton, CO
02.2015 - 03.2019
- Supervised daily operations to ensure exceptional customer service and product quality.
- Trained and mentored staff on operational procedures and company policies.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Developed staff schedules to maintain efficient workflow during peak hours.
- Analyzed sales data to identify trends and inform promotional strategies.
- Collaborated with management to develop training programs for new hires, improving onboarding efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Store Manager
SUBWAY®Restaurants
Littleton, CO
03.2012 - 06.2017
- Oversaw daily operations to ensure compliance with health and safety regulations.
- Trained and developed team members to enhance service quality and operational efficiency.
- Implemented inventory management techniques to minimize waste and optimize stock levels.
- Streamlined scheduling processes to improve staff productivity and customer service response times.
- Collaborated with corporate on marketing initiatives that elevated brand presence in local market.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Energetic and enthusiastic
- Training and mentoring
- Team development
- Delegating work
- Staff training and onboarding
- Inventory control
- Safety compliance
- Schedule management
- Inventory controls
- Performance reviewing
- Supply ordering
- Compliance
- Shift leadership
- Problem-solving
- Critical thinking
- Inventory management
- Quality control
- Continuous improvement
- Willingness to learn
- Teamwork
- Multitasking and prioritizing
- Time management
- Problem-solving abilities
- Cash handling and reconciliation
- Adaptability and flexibility
- Customer engagement
- Customer service management
- Store operations
- Superior work ethic
- Inventory and stocking
Timeline
Shift Manager
Starbucks
10.2024 - Current
Shift Manager
Arbys Resturant
08.2021 - 12.2024
Assistant Manager
Freddys Frozen Custard
02.2015 - 03.2019
Store Manager
SUBWAY®Restaurants
03.2012 - 06.2017