Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Rebecca Norris

Golden

Summary

I am a compassionate and driven professional with over 5 years of experience in retail leadership and one year of direct caregiving. I'm skilled in team management, customer service, and creating supportive environments for both employees and vulnerable individuals. I am seeking to grow with an organization that values meaningful work, people-first leadership, and making a positive impact on communities.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Sherwin-Williams Paint Store
Centennial
03.2024 - Current
  • Managed daily store operations.
  • Managed weekly inventory goals in the store.
  • Maintained store operations independently
  • Organized and maintained store records, including closing reports, shipment and delivery records, and employee files.
  • Processed freight and shipments 1 to 2 times a week.
  • Created schedules for all store employees.
  • Supervised and trained team members on Sherwin-Williams' policy and procedures.
  • Provided excellent customer service for all Sherwin-Williams partners and guests.
  • Resolved customer concerns while promoting sales to reach budgets.
  • Assisted with staffing needs, store merchandising, and safety regulations.
  • Build customer relationships to strengthen profit and rapport with Sherwin-Williams.

Key Holder

Sherwin-Williams
Lakewood
01.2021 - 03.2024
  • Open and close the store independently, preparing store deposits and registers for the staff.
  • Conducted weekly cycle counts, and supported store audits.
  • Maintained store appearance by cleaning and organizing both the warehouse and store front.
  • Maintained excellent product knowledge, specializing in paint and coatings.
  • Assisted customers with product and color selections by providing recommendations and suggestions that fit the customers' needs.

Store Associate

Ace Hardware Stores
05.2017 - 11.2021
  • I worked across three locations during and after college breaks, returning to previous stores due to strong performance and reliability. Seasonal, part-time, full-time positions.
  • Locations: Edgewater, Lakewood, and Durango, CO.
  • Mixed custom paint colors, advised customers on products and applications, and maintained department organization.
  • Operated cash registers.
  • Ensured a quick and efficient customer experience in a fast-paced environment.

Respite Care Provider

Lighthouse Residental
Wheat Ridge
10.2019 - 11.2020
  • Supported and cared for clients with intellectual and developmental disabilities.
  • Created and planned engaging activities to improve relationships and stimulate the client.
  • Administered medications safely and accurately for multiple clients.
  • Collaborated with the client's family and team members to ensure a safe and supportive environment.
  • Performed tasks such as cooking, driving, cleaning, and washing laundry for clients and the host home provider.
  • I observed the emotional and physical well-being of each client.
  • Documented behavior, health, and care routines for each client.

Education

Bachelor of Arts - Psychology

Fort Lewis College
Durango, CO
04-2020

High School Diploma -

Jefferson Jr./Sr. High School
Edgewater, CO
05-2016

Skills

  • Inventory management
  • Sales forecasting
  • Customer service
  • Employee training
  • Visual merchandising
  • Store operations
  • Staff scheduling
  • Team management
  • Medication management
  • Record keeping
  • Compassionate caregiving
  • Relationship building
  • Patient care
  • Personal care assistance
  • Proficient in Google Docs, Forms, Sheets, and Slides
  • Proficient in Microsoft Word, Powerpoint, and Office

Languages

English
Full Professional

Affiliations

  • Involved in Denver Choir League
  • Interested in getting my Masters in Forensic Psychology

Accomplishments

  • Graduated with a BA in Psychology (2020)
  • Dean's list (2019-2020)
  • Customer Service Recognition (2023, 2024, 2025)
  • Color Specialist Training (2025)
  • Asistant Manager Training (2024)

Certification

  • Forklift Certification (2024)
  • QMAPs (2021)
  • First Aid/CPR (2021-2025)

References

References available upon request.

Timeline

Assistant Store Manager

Sherwin-Williams Paint Store
03.2024 - Current

Key Holder

Sherwin-Williams
01.2021 - 03.2024

Respite Care Provider

Lighthouse Residental
10.2019 - 11.2020

Store Associate

Ace Hardware Stores
05.2017 - 11.2021

Bachelor of Arts - Psychology

Fort Lewis College

High School Diploma -

Jefferson Jr./Sr. High School

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Rebecca Norris