Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Kukulski

Durango

Summary

Dynamic Medical Office Assistant with proven expertise in managing patient records and appointment scheduling at Four Corners OBGYN. Skilled in multitasking and problem-solving, I enhanced office workflow and improved patient experiences while ensuring strict HIPAA compliance. Committed to delivering compassionate care and fostering a collaborative team environment.

Overview

7
7
years of professional experience

Work History

Medical Office Assistant

Four Corners OBGYN
02.2023 - 07.2025
  • Assisted patients with check-in procedures, ensuring efficient appointment management.
  • Managed phone communications, scheduling appointments, and handling patient inquiries.
  • Maintained organized patient records using electronic health record (EHR) systems.
  • Collaborated with team members to enhance office workflow and improve patient experiences.
  • Learned office protocols and compliance standards to uphold quality care practices.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Used [Software] to schedule appointments for doctor visits and procedures.
  • Registered patients and completed associated paperwork for accurate records.
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
  • Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Performed venipuncture using various techniques including straight needle, butterfly needle, syringe methods to accommodate diverse patient needs.
  • Provided support to colleagues during high-volume periods or challenging cases, fostering a positive team environment.

Veterinary Technician/Receptionist

Market Street Pet Hospital
03.2022 - 01.2023
  • Administered medications and vaccinations to animals, ensuring compliance with safety protocols.
  • Assisted veterinarians during examinations and surgical procedures, enhancing operational efficiency.
  • Monitored animal health post-treatment, documenting observations for accurate medical records.
  • Educated pet owners on proper care techniques and nutrition, promoting animal well-being.
  • Maintained cleanliness of examination rooms and surgical areas, adhering to sanitation standards.
  • Collaborated with team members to improve workflow processes, increasing overall practice productivity.
  • Trained new staff on equipment usage and veterinary best practices, fostering a knowledgeable team environment.
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Restrained animals to protect veterinarians from potential harm.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
  • Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
  • Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
  • Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
  • Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.

Veterinary Technician/Receptionist

Durango Animal Hospital
08.2018 - 03.2022
  • Implemented inventory management procedures for medical supplies, reducing waste and ensuring availability.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
  • Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
  • Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
  • Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
  • Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
  • Administered medications to animals in treatment and documented changes in condition.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
  • Managed scheduling and appointments, optimizing clinic operations and veterinarian time.

Education

No Degree - Phlebotomy

Pima Medical Institute
Mesa, AZ
05-2014

Skills

  • Multitasking and organization
  • Computer skills
  • Problem-solving
  • HIPAA regulations
  • Medical reception
  • Managing patient records
  • Phone and email etiquette
  • Appointment management
  • Team leadership
  • HIPAA compliance
  • Medical procedures
  • Workload management

Timeline

Medical Office Assistant

Four Corners OBGYN
02.2023 - 07.2025

Veterinary Technician/Receptionist

Market Street Pet Hospital
03.2022 - 01.2023

Veterinary Technician/Receptionist

Durango Animal Hospital
08.2018 - 03.2022

No Degree - Phlebotomy

Pima Medical Institute

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Rebecca Kukulski