Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Kilcoyne

Rebecca Kilcoyne

Centennial

Summary

Dynamic and engaging bartender with extensive experience at Elways DIA, known for exceptional customer service and strong multitasking abilities. Proven track record in developing loyal clientele and optimizing inventory management. Recognized for fostering teamwork and maintaining cleanliness, ensuring a positive atmosphere while delivering prompt service during high-volume events.

Overview

14
14
years of professional experience

Work History

Bartender

Elways DIA
03.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Managing Bartender

Scooters Sports Bar & Grill
10.2018 - 03.2022
  • Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
  • Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
  • Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
  • Maximized profitability by implementing cost-effective strategies for purchasing and waste reduction.
  • Addressed customer concerns promptly and professionally, leading to enhanced patron loyalty and repeat business.
  • Conducted regular staff meetings to provide updates on company policies, share successes, and discuss areas for improvement.

Bartender Shift Manager

Harbells Sports Bar & Grill
02.2016 - 02.2017
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
  • Improved customer satisfaction by delivering prompt and efficient service during busy shifts.

Guest Service Team Leader

Gordmans
08.2011 - 02.2016
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer concerns promptly.
  • Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
  • Resolved challenging customer complaints with empathy and professionalism, turning potentially negative experiences into opportunities for relationshipbuilding.
  • Resolved problems using tact and diplomacy by calmly communicating directly with customers or employees.
  • Maintained a high level of professionalism in all interactions with guests, setting an example for the rest of the team.

Education

Bachelor of Science - General Business

Missouri State University
Springfield, MO
12-2021

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Outgoing personality
  • Engaging personality
  • Cleanliness and hygiene
  • Menu memorization
  • Hospitality service expertise

Timeline

Bartender

Elways DIA
03.2022 - Current

Managing Bartender

Scooters Sports Bar & Grill
10.2018 - 03.2022

Bartender Shift Manager

Harbells Sports Bar & Grill
02.2016 - 02.2017

Guest Service Team Leader

Gordmans
08.2011 - 02.2016

Bachelor of Science - General Business

Missouri State University

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Rebecca Kilcoyne