Rebecca G. Wilson
Irving
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
28
28
years of professional experience
Work History
Crew Member
Dunkin Donuts
07.2024 - 11.2024
- Educated customers on menu items, product ingredients and nutritional values
- Performed cashier duties such as taking orders, collecting payments and providing change
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens
- Greeted customers upon arrival, provided menus and answered questions regarding menu items
- Provided excellent customer service to maintain a positive atmosphere for guests
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies
- Resolved customer complaints in a professional manner
- Drove team success by quickly completing assigned tasks
Server
Pappas Restaurants Inc.
04.1998 - 06.1998
- Provided excellent customer service to ensure satisfaction
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Responded efficiently to guest inquiries and complaints in a professional manner
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment
- Followed health safety guidelines when preparing and serving food products
- Stayed informed about daily specials, new menu items, promotions
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements
- Maintained records of transactions made during shift as required by law or company policy
- Upheld high standards of sanitation in accordance with health department regulations
- Provided exceptional service to high volume of daily customers
Legal Secretary
Rider & Wilson, Attorneys at Law
05.1997 - 08.1997
- Drafted, edited and finalized legal documents such as contracts, pleadings and motions
- Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel
- Prepared correspondence, memos, reports and other legal documents using Microsoft Word
- Greeted visitors to the office in a professional manner while providing support to attorneys as needed
- Transcribed dictation from audio recordings into written form utilizing digital recording equipment
- Proofed documents and submitted to attorneys for review
- Organized and maintained law libraries, documents and case files
- Processed electronic or physical court filings for attorney's practice
- Composed, edited and typed complex memos and reports with job-related software
- Coordinated and scheduled meetings and telephone conferences
- Handled confidential information with discretion and integrity
Education
High School Diploma -
Clear Creek High School
League City, TX05.1997
Skills
- Customer Engagement
- Customer Service
- Initiative and Self-Motivation
- Performance Improvement
- Creativity and Innovation
- Workplace Efficiency
- Verbal and written communication
- Teamwork and Collaboration
- Positive Company Representation
- Clear Communication
- Integrity and Honesty
- Flexible Schedule
- Telephone Etiquette
- Time Management
- Company standards
- Team Contributions
References
References available upon request.
Timeline
Crew Member
Dunkin Donuts
07.2024 - 11.2024
Server
Pappas Restaurants Inc.
04.1998 - 06.1998
Legal Secretary
Rider & Wilson, Attorneys at Law
05.1997 - 08.1997
High School Diploma -
Clear Creek High School
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