Rebecca Firlein

• Directed end-to-end management of client projects, ensuring seamless execution from concept development. Meeting strict timelines, budgets, and up to standard work.
• Collaborated with clients to define the project, scope of work, and objectives that they wanted us to meet.
• Coordinated cross-functional teams that included designers, production, vendors, and installers.
• Ensure work gets done in a timely fashion, while delivering high-impact visual solutions.
• Oversaw project budgets and credit card payments, making sure techs and vendors got paid on time. Scheduling was a daily task to make sure and follow up with techs so we were notified jobs were getting completed as requested at the highest quality.
• Enhanced client satisfaction through clear communication with clients and keeping consistent progress updates if needed or wanted by the clients at the time. This kept us steady and brought back repeat business and long-term partnerships.

• Led team in achieving operational targets through effective workflow management.
• Mentored junior staff, enhancing skills and promoting a collaborative work environment.
• Streamlined processes to improve efficiency and reduce turnaround times.
• Facilitated training sessions to ensure adherence to safety protocols and best practices.
• Customer Service Excellence
• Time Management and Organization
• Handling cash and running the Pos System

I supervised and motivated teams of employees during high-volume shifts, while ensuring efficient operations and exceptional customer service. I assisted management on daily operations, including opening/closing procedures, cash handling, and inventory tracking. I trained and mentored new employees on company policies, Food preparation, and had customer interactions. This position also required monitoring the food safety and cleanliness compliance according to McDonald's and the health department standards.

• Streamlined inventory management processes to reduce waste and improve food cost efficiency.
• Developed and implemented training programs for staff, enhancing service quality and employee performance.
• Ensured compliance with health regulations through regular inspections and audits of food preparation areas.
• Coordinated sourcing of high-quality ingredients by establishing relationships with local suppliers.
• Team Leadership and staff development to delegate tasks for the team members to ensure a very efficient workflow
• Scheduling and labor management
• Cash handling and POS system
• Trained and onboarded new employees

I managed daily restaurant operations, including staffing, scheduling, inventory, and customer service.