Rebecca Cowan
Colorado Springs
Summary
Visionary leader who believes leadership is defined not by authority or title, but by clarity, consistency, and trust. I lead by listening first, then communicating with purpose to ensure everyone feels heard, understood, and focused on what matters most.
Overview
22
22
years of professional experience
Work History
Showroom Sales Consultant
Rampart Plumbing Supply
Colorado Springs
07.2011 - Current
- Advised homeowners, interior designers, and contractors on luxury plumbing fixtures, ensuring seamless integration with design vision and project requirements.
- Developed expert-level knowledge of high-end product lines, including specifications, finish options, and installation compatibility.
- Built and maintained strong relationships with designers, builders, and plumbing contractors, resulting in repeat business and client referrals.
- Lead complex, multi-product orders from quote to delivery, ensuring accuracy, timely fulfillment, and client satisfaction.
- Mentored new team members on showroom sales strategies, product knowledge, and customer service best practices.
Banquet Captain
Phantom Canyon Brewing Company
Colorado Springs
05.2003 - 12.2011
- Lead banquet staff during events, ensuring smooth execution of service, and adherence to event timelines.
- Coordinated event setup and breakdown for weddings, corporate functions, and private celebrations.
- Liaised with the culinary team to ensure timely and accurate meal service for all banquet courses.
- Quickly resolved guest concerns to maintain satisfaction and uphold service standards.
- Oversaw buffet setup and presentation, ensuring all dishes met visual and quality expectations.
- Trained and mentored new team members on service protocols, guest interaction, and event procedures.
- Reviewed event orders, (BEO'S) and finalized billing with clients, addressing discrepancies and ensuring complete satisfaction post-event.
Education
Associate of Applied Science - Interior Design
Pikes Peak State College
Colorado Springs, CO05-2011
High School Diploma -
Palmer High School
Colorado Springs, Colorado05-2003
Skills
- Problem-solving: identifying issues and implementing effective solutions
- Reliability
- Time management abilities
- Creative thinking
- Conflict resolution
- Teamwork
- Strong communication and interpersonal skills
Timeline
Showroom Sales Consultant
Rampart Plumbing Supply
07.2011 - Current
Banquet Captain
Phantom Canyon Brewing Company
05.2003 - 12.2011
Associate of Applied Science - Interior Design
Pikes Peak State College
High School Diploma -
Palmer High School
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