Rebecca Barnes
Divide,CO
Summary
Dedicated professional with 18 years of experience and a proven ability to complete work with accuracy and efficiency. Is a trusted technical resource for resolving issues and interpreting guidelines. Contributes suggestions and administers guidance to compliment the Company's Mission/Vision and CORE Values. Aiming to leverage my skills to successfully fill the Processing Resource Specialist role.
Overview
18
18
years of professional experience
Work History
Processing Specialis
PROGRESSIVE INSURANCE COMPANY
04.2023 - Current
- Three years minimum Processing experience achieved with basic roles necessary through 2 annual loan-outs and current time spent in full-time role (including knowledge/processing of Michigan work).
- Contributes to team success by consistently meeting or exceeding productivity targets and quality standards.
- Readily volunteers and successfully completes trainings to acquire added Processing skills and functionality (including Bankruptcy).
- Provides constructive feedback regularly, improving quality of peer's Processing work completion.
Sr Resolution Specialist
PROGRESSIVE INSURANCE COMPANY
10.2022 - 04.2023
- Served as resource to sales and service consultants, maintaining availability and responding with accurate information and resolutions supporting Progressive's guidelines and Vision.
- Improved customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Leveraged advanced problem-solving skills to address difficult or escalated cases, ensuring customer satisfaction.
Specialist Agency Services Senior Consultant
PROGRESSIVE INSURANCE COMPANY
06.2006 - 10.2022
- Assist Progressive's Independent Agents with underwriting questions, customer policy specifics, and website functionality.
- Facilitate meetings and team trainings.
- Assist team peers with difficult tasks or questions.
- Volunteers for loan out projects where there is business need: Agent call out project and Processing Specialist.
- Provide agents and customers with exceptional call experiences that build loyalty and retention.
Processing Specialist-Loan in
Progressive Insurance Company
12.2020 - 12.2021
- One of 60 applicants (1300 applicants total) chosen for top performance to participate in a one year loan in to assist with overwhelming back log of requests from insurance agents, customers past and present, lienholders, among others.
- Work closely with team members to complete over 2 million requests (work items) received via fax, email, and mail. Requests include insurance policy changes, corrections, receiving requested information for accurate policy rating purposes, documenting important notes, and completing actions when necessary documentation was not received.
- Complete work accurately per company and state insurance standards and within the timed completion goals. Propel the department to successful and acceptable completion time that had not existed in 2 years.
- Create a healthy team environment by devising and maintaining a "getting to know you" program.
Drive Customer Service Rep Associate
PROGRESSIVE INSURANCE COMPANY
12.2005 - 06.2006
- Provide virtually perfect customer service experience through delivery of exceptional service and by efficiently handling call flow.
- Assist Progressive's customers with questions regarding their personal auto policies, billing inquiries, policy coverage questions, and website navigation.
Education
Bachelor of Arts - Major- Business With Minor-Criminal Justice
REGIS UNIVERSITY
DENVER, COSkills
- Issue resolution
- Continuous Improvement
- Quality Assurance
- Professional communication skills
- Effective communication skills
- Work Efficiency
- Strong Team Resource
- Expeditious Adaptability
Timeline
Processing Specialis
PROGRESSIVE INSURANCE COMPANY
04.2023 - Current
Sr Resolution Specialist
PROGRESSIVE INSURANCE COMPANY
10.2022 - 04.2023
Processing Specialist-Loan in
Progressive Insurance Company
12.2020 - 12.2021
Specialist Agency Services Senior Consultant
PROGRESSIVE INSURANCE COMPANY
06.2006 - 10.2022
Drive Customer Service Rep Associate
PROGRESSIVE INSURANCE COMPANY
12.2005 - 06.2006
Bachelor of Arts - Major- Business With Minor-Criminal Justice
REGIS UNIVERSITY
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