Rebecca Baca
Pueblo West
Overview
13
13
years of professional experience
Work History
Personal Care Assistant
Attend Home Care
Pueblo West, CO
04.2026 - Current
- Assist clients with activities of daily living (ADLs), including bathing, dressing, grooming, and toileting.
- Provide mobility assistance, transfers, and positioning to ensure client safety and comfort.
- Support clients with light housekeeping, meal preparation, grocery shopping, and errands.
- Offer companionship and emotional support to enhance clients' quality of life and well-being.
- Observe and report changes in clients' physical, mental, and emotional condition to the care team.
- Follow individualized care plans while maintaining a safe and supportive environment.
- Assist with medication reminders in accordance with state guidelines and agency policies.
- Maintain accurate and timely documentation of services provided and client progress.
Owner
Becks & Co
Colorado Springs, CO
03.2024 - 03.2025
- Managed the daily operations related to customer service, inventory management, and marketing of a small digital creation / production business.
- Maintained a high standard of customer service through client communication and quality assurance.
- Managed contracts and agreements with business partners, vendors, and customers.
- Utilized effective problem-solving techniques to resolve conflicts quickly and efficiently.
- Developed print advertising, social media campaigns, and networking events to deliver messages to target audience.
- Monitored industry trends to identify opportunities for improvement.
Office Manager
Express Employment Professionals
Colorado Springs, CO
02.2016 - 10.2023
- Directed the business management, sales and operational functions of the office to ensure client satisfaction and business growth.
- Recruited, hired, trained, onboarded and coached staff.
- Ensure compliance with federal, state, and local employment laws governing the workplace and employment process.
- Organize all marketing and sales endeavors within the franchise territory.
- Identify sales opportunities by monitoring business start-ups, move-ins, and expansions.
- Conduct sales calls with the sales representative, negotiates rates, reviews and approves proposals, and consummates agreements.
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Fostered relationships with vendors to expedite orders, repairs and maintenance.
- Supervised administrative staff, driving front office operations and continuous workflow.
Administrative Staffing Consultant
Express Employment Professionals
Colorado Springs, CO
02.2013 - 01.2016
- Promoted to Office Manager -
- Performed administrative duties such as scheduling meetings, ordering supplies, maintaining records.
- Utilized social media platforms such as LinkedIn for candidate sourcing purposes.
- Developed and maintained recruiting sources to ensure consistent applicant flow.
- Created job postings on external websites, monitored applications, and provided feedback to applicants.
- Conducted job interviews, evaluates applicant skills, abilities, and availability.
- Verified professional/personal references and employment history through written and verbal communication with all available reference sources.
- Determined associate compatibility and availability and assigns to client.
- Conducted sales and service calls on existing and potential clients to identify and solve problems as well as stimulate greater business opportunity.
- Toured client facilities periodically to observe working conditions, safety issues, production requirements and presence of legal posters.
- Applied policies and procedures in resolving time card errors and client billing discrepancies to ensure the accurate and timely delivery of paychecks and invoices.
- Maintained relationships with hiring managers to understand current staffing needs and future requirements.
- Ensured accurate completion of all documents related to employee onboarding procedures.
Education
High School Diploma -
Las Animas High School
Las Animas, CO05-2009
Skills
- Small business operations
- Customer relations
- Verbal and written communication
- Relationship building
- Business management
- Operations management
- Business development
- Marketing
Timeline
Personal Care Assistant
Attend Home Care
04.2026 - Current
Owner
Becks & Co
03.2024 - 03.2025
Office Manager
Express Employment Professionals
02.2016 - 10.2023
Administrative Staffing Consultant
Express Employment Professionals
02.2013 - 01.2016
High School Diploma -
Las Animas High School