Rebecca Arrington
Sterling,CO
Summary
Dynamic and adaptable professional with a proven track record at Eagle Travel Stop, excelling in customer relationship management and cash handling expertise. Demonstrated ability to enhance customer satisfaction and loyalty through effective conflict resolution and exceptional service. Increased sales significantly by leveraging product knowledge and upselling skills. Committed to quality assurance and efficiency in fast-paced environments.
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Trustworthy and dedicated associate with over 20 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Reliable employee seeking peer recovery coaching position. Offering excellent communication and good judgment.
Reliable employee offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in communication areas and flexible with changing business needs.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Customer Service Cashier
Eagle Travel Stop
09.2024 - Current
- Counted money in drawers at beginning and end of each shift.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Answered product questions using knowledge of sales and store promotions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Utilized POS system to handle customer cash and credit card transactions.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Set up new sales displays each week with fresh merchandise.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Fabrication Welder
Klinzman Welding
09.2019 - 03.2021
- Read and followed blueprints and weld diagrams.
- Checked cut length frequently for deviations in cut length specs.
- Resolved weld-related problems by researching and using appropriate repair practices.
- Documented welding on specified work order.
- Prepared surfaces for welding by smoothing and removing debris to achieve proper adhesion and weld quality.
- Finished welding and fabrication projects using grinders.
- Measured and cut metal pieces to correct length and angle to attain proper fit and alignment of pieces.
- Communicated with supervisors and engineers to verify quality of finished work met specifications.
- Maintained clean and organized work area to prevent workplace accidents.
- Tested strength and quality of welds using tension, bend and penetration tests.
- Used cutting torches to shape and cut metal for fabrication projects.
- Performed preventative maintenance and minor repairs on welding and fabrication equipment to keep in optimum working condition.
- Inspected pieces for defects, measured, and checked with straightedges or templates for compliance with specifications.
- Maintained safety by wearing protective equipment, staying alert and following procedures.
- Completed projects safely by closely monitoring conditions when lighting torches and using tools.
- Chipped away debris and thick crusts of rust, slag, and other materials to ready surfaces for welding.
- Welded metal components in vertical, overhead and flat positions.
- Cleaned material surfaces to remove dirt or excess acid using chemical solutions, wire brushes and grinders.
- Bolted, clamped and tack-welded parts to secure components prior to welding.
- Prepared for assembly by positioning, aligning and securing parts using tools such as jigs and vises.
- Selected and operated shielded metal arc and gas metal arc welding equipment.
- Detected faulty operation of equipment and defective materials and promptly resolved issues.
- Cut, grinded and bent edges of materials to be joined for snug fit using power grinders and hand tools.
- Welded various connections with high-quality final results.
- Replaced faulty parts and components in soldering process.
- Inspected welds for accuracy and conformance to specifications.
- Inspected parts and components for defects in soldering process.
Waitress
Lisa's Place
09.2012 - 12.2015
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Inspected dishes and utensils for cleanliness.
Education
Bachelor of Science - Criminal Justice (Human Resource)
Colorado Technical University
Colorado Springs, CO10-2026
Skills
- Multitasking and organization
- Issue escalation
- Calm demeanor
- Cultural awareness
- Telephone management
- Conflict resolution
- Attention to detail
- Positive and professional
- Customer complaint resolution
- Time management
- Adaptability and flexibility
- Customer relationship management (CRM)
Timeline
Customer Service Cashier
Eagle Travel Stop
09.2024 - Current
Fabrication Welder
Klinzman Welding
09.2019 - 03.2021
Waitress
Lisa's Place
09.2012 - 12.2015
Bachelor of Science - Criminal Justice (Human Resource)
Colorado Technical University
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