Reanna Smith
Pueblo
Summary
Experienced in providing customer service and ensuring accurate benefits delivery, demonstrating strong communication skills through active listening and non-judgmental support. Conducted assessments to determine eligibility for social services, maintaining compliance with regulations while managing case files and documentation. Engaged in community resource research to enhance client wellbeing, facilitating group discussions to improve service delivery. Proven ability to manage time effectively and handle cash transactions responsibly, contributing to overall operational efficiency.
Overview
18
18
years of professional experience
Work History
Technician
Pueblo County DHS
Pueblo
11.2021 - Current
- Provide excellent customer service and ensure customers are receiving correct benefits. Works overtime as able to help all customers receive benefits in a timely manner.
- Actively listened to client concerns while remaining non-judgmental throughout the conversation.
- Researched available resources within the community that could benefit our clients' overall wellbeing.
- Conducted intakes and assessments of individuals to determine eligibility for social services programs.
- Participated in staff meetings to discuss cases and program updates.
- Evaluated the effectiveness of existing social services programs and recommended improvements accordingly.
- Maintained case files, records and documentation to ensure compliance with all regulations and policies.
- Monitored progress of clients receiving services by conducting home visits or phone calls.
Social Services Technician
Pueblo county DHS
Pueblo
05.2015 - 02.2019
- Educated clients about the availability of community resources such as food banks or homeless shelters.
- Facilitated group meetings for clients to discuss issues related to social service delivery.
- Assessed situations involving child abuse or neglect, making appropriate recommendations when necessary.
- Monitored caseloads to ensure that all cases are being worked efficiently and effectively.
- Advised clients on how best to utilize available public assistance programs.
- Actively listened to client concerns while remaining non-judgmental throughout the conversation.
- Provided support to clients by researching, evaluating and interpreting information regarding benefits eligibility.
Manager
Arbys Resturant
Pueblo
04.2011 - 07.2015
- Ensured compliance with regulatory requirements and industry standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with local health department regulations regarding food safety standards.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Shift Manager
McDonald's
Puenlo
05.2007 - 10.2010
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured compliance with health and safety regulations.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
Education
BBA - Business Administration
Colorado State University
Pueblo05-2015
Skills
- Customer service
- Case management
- Regulatory compliance
- Data analysis
- Cash handling
- Food safety
- Inventory control
- Time management
Timeline
Technician
Pueblo County DHS
11.2021 - Current
Social Services Technician
Pueblo county DHS
05.2015 - 02.2019
Manager
Arbys Resturant
04.2011 - 07.2015
Shift Manager
McDonald's
05.2007 - 10.2010
BBA - Business Administration
Colorado State University