Reanna Leyba
Colorado Springs
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Big Lots
11.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Increased furniture sales by implementing effective marketing strategies and innovative product displays.
- Collaborated with store team members to create a visually appealing showroom, driving foot traffic and sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Enhanced operational efficiency by organizing shelves, racks, and other display areas for easy access and navigation by customers.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Assistant Store Manager
Circle K
01.2022 - 10.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Improved overall store performance with proactive maintenance of gas pumps and equipment.
- Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
- Conducted regular inspections of facilities to proactively identify potential hazards or repair needs.
- Cleaned up gas and other spills in accordance with spill procedures.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Maintained inventory of all saleable items.
- Trained new hires in company policies and procedures, fostering a productive work atmosphere from day one.
- Boosted upselling success by staying informed about product offerings and suggesting relevant items to customers during transactions.
- Assisted customers with car wash services if available; enhancing overall station experience for patrons.
Front End Supervisor
King Soopers
04.2019 - 12.2021
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in 15 checkout stations to verify adequate cash supply.
- Performed special service desk operations.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Maintained food safety standards by properly storing perishable items and monitoring expiration dates.
- Supported store management by performing additional tasks as needed, such as opening or closing procedures.
- Maintained cleanliness of checkout area by regularly disposing of trash and wiping surfaces.
- Promoted store loyalty programs, resulting in increased customer retention and repeat business.
- Assisted coworkers during busy periods by taking over additional registers or tasks as needed, fostering a supportive team environment.
- Demonstrated excellent multitasking abilities by managing multiple registers during peak hours effectively.
- Contributed to loss prevention efforts by vigilantly observing customer activity and reporting any suspicious behavior to management promptly.
- Streamlined the checkout process for quicker transactions, resulting in shorter wait times for customers.
Retail Stock Associate
Burlington
01.2019 - 06.2019
- Ensured proper pricing, tagging, and signage for all products to maintain compliance with company guidelines.
- Assisted in seasonal inventory preparations, contributing to accurate counts and timely completion of tasks.
- Continuously assessed stock levels on display shelves, replenishing items as needed to prevent out-of-stock situations negatively impacting sales results.
- Boosted sales by effectively organizing and replenishing merchandise on the sales floor.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Operated manual pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
Account Manager
AT&T
04.2017 - 12.2018
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Achieved high levels of customer trust by maintaining professionalism at all times during interactions with prospects at their homes or businesses.
- Expanded product reach by identifying new neighborhoods and territories for door-to-door sales campaigns.
- Implemented creative approaches when facing objections, ultimately overcoming barriers to secure successful transactions consistently.
- Exceeded company expectations for overall performance, receiving recognition as a top-performing door-to-door salesman within the organization.
- Generated interest in products by delivering engaging presentations tailored to each prospective customer''s needs.
- Developed extensive product knowledge, enabling confident promotion of features and benefits that resonated with prospective buyers.
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Used scripts or persuasive sales techniques to encourage clients in purchasing internet and cable.
- Maximized revenue growth through effective sales team management, training, and performance evaluations.
- Participated in management training programs with leadership team.
Sales Representative
Vector Marketing
12.2016 - 02.2017
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through networking, and relationship building.
- Generated new leads through networking and attending industry events.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Participated in training programs.
- Explained features and advantages of cutlery products or services to promote sales.
Education
High School Diploma -
William J. Palmer High School
Colorado Springs, CO05.2016
Skills
- Workload Management
- Retail Operations
- Team Leadership
- Highly Motivated
- Computer Skills
- Goal-Oriented
Timeline
Assistant Manager
Big Lots
11.2022 - Current
Assistant Store Manager
Circle K
01.2022 - 10.2022
Front End Supervisor
King Soopers
04.2019 - 12.2021
Retail Stock Associate
Burlington
01.2019 - 06.2019
Account Manager
AT&T
04.2017 - 12.2018
Sales Representative
Vector Marketing
12.2016 - 02.2017
High School Diploma -
William J. Palmer High School
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