Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Raymos Estrada

Colorado Springs

Summary

I am currently studying at WGU to achieve a degree in Information Technology. I am skilled in data analysis, troubleshooting, policy development, and operational management. I am known for fast-paced learning, expanding my knowledge base, exceptional interpersonal communication, and building high-performing teams.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Dockworker

Dillard's
08.2024 - Current
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Assisted in training new hires, ensuring they were well-prepared to perform their duties effectively.
  • Coordinated closely with supervisors to address any issues or concerns promptly, enabling swift resolution of problems as they arose.
  • Kept all areas of the store clean and secure to protect company assets, employees, and customers.

Digital Marketing Manager

PLAY! HOBOKEN
12.2023 - 08.2024
  • Managed and optimized Google Ads and Facebook Ads campaigns to increase conversion rates.
  • Analyzed campaign performance data through A/B testing and made data-driven decisions to improve ROI.
  • Implemented and managed comprehensive SEO strategies to enhance online visibility, drive organic traffic, and improve search engine rankings to an average search position score of 1.8.
  • Daily performance management of all distribution channels and partnerships – CRO, GDS, OTA Web & Social Media.
  • Presented a summary of my findings, successes, activities to the Owner and General Manager on a weekly basis (Weekly Sales Report) prior to and after the week is completed.
  • Created image links, and ensured that links are up to date; updates information on pages so that content is current.

Account Expert

T-MOBILE
03.2022 - 05.2023
  • Actively engaged in and contributed to comprehensive organization-wide marketing strategy meetings, collaborating with cross-functional teams to drive impactful marketing initiatives.
  • Utilized troubleshooting techniques in support of workstations, cellphones, networked printers, and routers.
  • Worked with HIPAA privacy-protected information.
  • Remotely installed and configured software.
  • Phone, email, walk-up, and inbound ticket queue support for incoming employee IT service requests.
  • Resolution of first level IT service requests over phone, email, screen sharing and through trouble tickets.
  • Active Directory user administration, password resets and unlocks.

Sales Operations Manager

CELLULARSALES VERIZON
12.2019 - 02.2022
  • Developed strategies and policies to improve employee performance and compliance.
  • Managed store inventory and provided weekly performance reports.
  • Implemented marketing strategies to increase revenue and customer satisfaction.
  • Resolved service tickets related to connectivity according to service level agreements.
  • Developed solutions by preparing and evaluating alternative workflow solutions.
  • Provided workstation inventory processes: Images, distribution, repair, replacement, configuration, upgrades, security encryption, and the like.

Education

Bachelor of Science - Information Technology

WESTERN GOVERNORS UNIVERSITY
08.2026

High School Diploma -

Varnum High School
Seminole, OK
05-2018

Skills

  • Digital Marketing
  • Search Engine Optimization
  • Operations Management
  • Microsoft Software Troubleshooting
  • Data Analysis and Performance Metrics
  • Website Design and Development
  • Team Leadership and Development
  • Active Directory
  • Layer 1 Troubleshooting
  • Remote Access
  • TCP/IP and OSI
  • Group Policy Management

Certification

  • CompTIA Security+
  • Expiration Date: Feb. 5th 2028

Timeline

Dockworker

Dillard's
08.2024 - Current

Digital Marketing Manager

PLAY! HOBOKEN
12.2023 - 08.2024

Account Expert

T-MOBILE
03.2022 - 05.2023

Sales Operations Manager

CELLULARSALES VERIZON
12.2019 - 02.2022

Bachelor of Science - Information Technology

WESTERN GOVERNORS UNIVERSITY

High School Diploma -

Varnum High School
Raymos Estrada