Raymond Xiang
5301 Truckee St, Denver,
Summary
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Planet Fitness
Denver
01.2023 - Current
- Greeted new prospects and members warmly, creating positive first impressions that encouraged engagement.
- Delivered exceptional customer service by responding swiftly to inquiries via phone or email.
- Answered phone calls and addressed inquiries with clarity and professionalism.
- Managed member check-ins efficiently using gym management software for streamlined operations.
- Processed membership applications and payments accurately and promptly, supporting smooth operational flow.
- Maintained cleanliness and organization of front desk area, ensuring a professional and inviting atmosphere.
Restaurant Waiter
Jade Cafe
Florence
05.2014 - 05.2021
- Provided outstanding customer service in a fast-paced dining environment, contributing to positive dining experiences.
- Took accurate orders for diverse menu items, directly improving customer satisfaction and dining efficiency.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Ensured cleanliness in the dining area, maintaining hygienic standards after each seating to promote customer health and comfort.
- Answered phone inquiries regarding restaurant services, hours of operation, and menu offerings.
Education
Arapahoe Community College
Littleton, CO ● 2023Skills
- Front desk operations
- Data entry
- excel
- Software proficiency
- Conflict resolution
- Time management
- Python, C
- soldering
Languages
English
Native/ Bilingual
Japanese
Professional
Timeline
Front Desk Receptionist
Planet Fitness
01.2023 - Current
Restaurant Waiter
Jade Cafe
05.2014 - 05.2021
Arapahoe Community College