Raymond Hunter
Greeley
Summary
Dynamic Service Delivery Coordinator with extensive experience at Baker Hughes, excelling in P&L management and driving business growth. Proven leadership in optimizing service delivery across multiple states, enhancing efficiency, and achieving key performance indicators. Skilled in inventory management and fostering team development to ensure customer satisfaction and operational excellence.
Overview
15
15
years of professional experience
Work History
Service Delivery Coordinator
Baker Hughes
04.2024 - Current
- Managed P&L for Rockies region
- Managed service delivery team in North Dakota, Wyoming, Colorado, Utah, and New Mexico
- Responsible for demand planning, forecasting, health checks, margin improvement for Rockies region
- Worked on efficiency improvements throughout all Rockies districts
- Worked with commerical and sales team to execute business growth opportunities
Field Manager
Baker Hughes
10.2023 - 04.2024
- Managed team of account managers and service technicians to execute customer satisfaction
- worked on business growth in region
- manged local P&L responsibilities
Account Manager
Baker Hughes
04.2019 - 10.2023
- Business management for key customer in the DJ Basin
- inventory management
- Quarterly Business Reviews
- Monthly financial and data reviews for local teams
- work order processing
Technical Support Engineer
Baker Hughes
03.2018 - 04.2019
- Technical Surveys for key customers in the Permian Basin
- worked on customer RFPs throughout the region
- Delivered customer recommendations for integrity management, flow assurance, and production optimization
Account Manager
Baker Hughes
02.2017 - 03.2018
- Business Management
- work order processing
- Led monthly data and financial reviews for customers
- Led Quarterly Business Reviews
- inventory management
Account Manager
Baker Hughes
04.2014 - 02.2017
- Main focus on business management for East Texas producers
- work order processing
- inventory management, water analysis, chemical deliveries
- worked to ensure all financial and data KPIs were met
Service Technician
Baker Hughes
07.2010 - 04.2014
- Inventory management, water analysis, chemical deliveries
- Maintained customer satisfaction to ensure all delivery and inventory KPIs were met
Education
Bachelors Degree - Agriculture Economics
Texas A&M University
College Station, TX05-2010
Skills
- P&L Management
- Order Management
- Business Growth
- Inventory Management
- Product Forecasting
- Fleet Management
- Leadership and Development
Timeline
Service Delivery Coordinator
Baker Hughes
04.2024 - Current
Field Manager
Baker Hughes
10.2023 - 04.2024
Account Manager
Baker Hughes
04.2019 - 10.2023
Technical Support Engineer
Baker Hughes
03.2018 - 04.2019
Account Manager
Baker Hughes
02.2017 - 03.2018
Account Manager
Baker Hughes
04.2014 - 02.2017
Service Technician
Baker Hughes
07.2010 - 04.2014
Bachelors Degree - Agriculture Economics
Texas A&M University
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