Raymond Akau
Castle Rock
Summary
Dedicated and results-driven customer service professional with over 10 years of experience in delivering exceptional support and fostering positive customer relationships. Proven ability to handle high-pressure situations, resolve complex issues, and exceed performance targets. Adept at utilizing communication and problem-solving skills to enhance customer satisfaction and loyalty. Seeking to leverage expertise in a dynamic environment to contribute to organizational success.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Planet Fitness
06.2024 - Current
- Greets members, prospective members and guests, respond to member questions and concerns.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Assist in maintaining the neatness and cleanliness of the club.
Retail Sales / Pet Care Associate
Pet Smart
06.2017 - 02.2020
- Help pet owners find the best products for their pets
- Provide information on pet care topics such as training, grooming, and nutrition
- Suggest products and services to improve pets health and well-being
- Clean cages, feed animals, and provide medical care as directed by a veterinarian
- Offer advice on pet care and suggest suitable products.
Graphic & Web Design / Customer Service
Internet Educational Programs (Online Traffic School)
06.2007 - 07.2017
- Maintain/update traffic school website(s) and course curriculum
- Provide timely and effective support to students through email, chat, or video conferencing to address their questions and concerns
- Assist in the updating and maintaining of course materials to reflect current traffic laws and best practices in safe driving
- Maintain accurate records of student attendance, progress, and completion of courses
- Ensure that all courses meet state and local regulations and requirements for traffic school certification.
PC Customer Service Representative
Office Depot
05.2003 - 06.2007
- Responding promptly and professionally to customer inquiries through various channels (in-person, phone, etc.)
- Handling order entry, bid processing, and ensuring the accuracy of customer information in the system
- Addressing and resolving customer complaints, clarifying the cause of problems, and following up to ensure resolution
- Providing detailed information about products and services, and identifying opportunities for additional sales
- Working effectively as part of a team, demonstrating sound judgment, and maintaining a positive attitude.
Computer / Printer Sales Associate
Best Buy
03.1999 - 05.2003
- Welcoming and engaging with customers in a friendly manner, understanding their needs, and providing knowledgeable recommendations on electronic products
- Promoting store offers, additional warranties, and other services to customers
- Staying updated on new technological trends and product information to assist customers effectively
- Ensuring the store is clean, well-stocked, and displays are set up properly.
Assistant Store Manager / Sales Representative
F.Y.E Music (For Your Entertainment)
06.1996 - 03.1999
- Assisting customers with music, movies, and entertainment questions
- Achieving assigned sales targets and actively supporting store and district management in sales programs and promotions
- Operating the cash register quickly and accurately, handling transactions, and maintaining loss prevention standards
- Ensuring the store is clean, organized, and well-stocked
- Continuously increasing personal product knowledge and merchandising the store according to corporate guidelines.
Education
Associate - Graphic Design
Santa Monica College
Santa Monica, CA06.2009
Skills
- Adobe Photoshop - 10 years
- Adobe Illustrator - 10 years
- Dreamweaver - 10 years
Timeline
Customer Service Representative
Planet Fitness
06.2024 - Current
Retail Sales / Pet Care Associate
Pet Smart
06.2017 - 02.2020
Graphic & Web Design / Customer Service
Internet Educational Programs (Online Traffic School)
06.2007 - 07.2017
PC Customer Service Representative
Office Depot
05.2003 - 06.2007
Computer / Printer Sales Associate
Best Buy
03.1999 - 05.2003
Assistant Store Manager / Sales Representative
F.Y.E Music (For Your Entertainment)
06.1996 - 03.1999
Associate - Graphic Design
Santa Monica College
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