Ray McNair
Walmart
Grand Junction
14
years of professional experience
Detail-oriented trainer with extensive experience in pharmacy and customer service sectors. Skilled in conflict resolution and analytical problem-solving. Committed to fostering a positive team culture and ensuring adherence to compliance regulations and safety.
Work History
Academy Trainer
14 Years- Trained new staff on best practices for handling customer concerns effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Assisted in fraud prevention efforts by closely monitoring customer requests and behavior and reporting suspicious activity as required.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed.
- Coordinated with other departments to address and solve complex customer issues.
Pharmacy Technician
5 Years- Conducted medication therapy management consultations, enhancing patient care outcomes through effective communication.
- Managed prescription processing and medication dispensing to ensure accuracy and compliance with regulations.
- Trained and mentored junior pharmacy technicians on operational procedures and best practices.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Education
High School Diploma
Skills
Customer service
Safety compliance
Problem identification
Analytical skills
Team collaboration
Employee engagement
Conflict resolution
Timeline
Pharmacy Technician
Walmart
04.2018 - 04.2023Read More
Academy Trainer
Walmart
08.2012 - CurrentRead More
Home Education
High School Diploma
Read More