Raven Guss
Denver
Summary
Experienced with maintaining security and control within correctional facilities,youth programs and schools. Utilizes conflict resolution,de-escalation techniques and strong communication skills to manage behavior effectively. Strong understanding of legal and ethical standards, ensuring compliance and safety fo all.
Overview
8
8
years of professional experience
Work History
Student Support Monitor
Denver Public Schools
North Field High School
08.2025 - Current
- Monitored operational processes to ensure compliance with safety and quality standards.
- Collaborated with team members to streamline workflows and enhance productivity.
- Conducted regular inspections to identify areas for improvement in operations.
- Checked student and staff ID's
- Routine hallway and bathroom sweeps
Correctional Officer 1
Colorado Department Of Human Services
Gilliam
06.2024 - 11.2024
- Monitored inmate behavior to maintain safety and order within the facility.
- Conducted regular inspections of premises to ensure adherence to security protocols.
- Responded swiftly to emergencies, employing crisis intervention techniques effectively.
- Documented incidents and prepared reports for supervisory review and action.
- Collaborated with mental health professionals to address inmate needs and improve rehabilitation efforts.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Travel Coordinator
Accelerated Prep
Denver, CO
09.2023 - 06.2024
- Handled emergency situations calmly while working quickly to find alternative travel arrangements when needed.
- Managed high-volume workload under tight deadlines while maintaining a keen attention to detail in every aspect of the job duties performed
- Complied with company standards while preparing internal, informal and official documentation.
- Responsible for travel budget for the year as well as hosted all fundraising and banquets.
- Booked all things travel (hotel, flight, and Rental car)
Customer Service Representative
Denver Water.
Denver, CO
03.2023 - 08.2023
- Work for Denver water customer service call center
- Taking customer payments responding to all customer inquiries
- Taking and applying payments to customer accounts
- Scheduling all denver water services and updating customer on findings
Customer Service Representative
United Airlines
Denver, CO
04.2022 - 10.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Checked passengers into flight as well as their bags
- Booked and rebooked canceled flights
Youth Travel Team Manager
Colorado Hawks
Denver, CO
05.2017 - 12.2021
- Scheduled facility space for practices, strength-training sessions, and skills development
- Hosted all fundraisers and team building activities
- Worked directly with Parents and Players to ensure they felt comfortable and that every need I could meet was met
- Booked all hotel, Rental cars and Flights
Education
High School Diploma -
Denver South High school
Skills
- Communication Oversee operations
- Financial management Team building and leadership
- Customer Service
- De-escalation techniques
- Conflict resolution skills
- Communication
Timeline
Student Support Monitor
Denver Public Schools
08.2025 - Current
Correctional Officer 1
Colorado Department Of Human Services
06.2024 - 11.2024
Travel Coordinator
Accelerated Prep
09.2023 - 06.2024
Customer Service Representative
Denver Water.
03.2023 - 08.2023
Customer Service Representative
United Airlines
04.2022 - 10.2022
Youth Travel Team Manager
Colorado Hawks
05.2017 - 12.2021
High School Diploma -
Denver South High school