Raquel Gonzalez
Evans
Summary
Dynamic customer service professional with a proven track record at Family Dollar, excelling in complaint resolution and cash handling. Recognized for optimizing inventory management and enhancing customer satisfaction through effective communication. Reliable and honest, I consistently deliver results while fostering positive relationships with customers and team members.
Overview
10
10
years of professional experience
Work History
Cashier
Walmart
03.2024 - 08.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and returns to enhance shopping experience.
- Maintained accurate cash drawer balance through diligent counting and reconciliation.
- Collaborated with team members to ensure timely restocking of merchandise.
Assistant Manager
Family Dollar
05.2022 - 03.2024
- Supervised daily operations and ensured adherence to company policies.
- Trained and mentored new staff on operational procedures and customer service standards.
- Optimized inventory management processes to enhance stock accuracy and reduce shrinkage.
- Coordinated scheduling and staffing to meet peak operational demands effectively.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
Customer Service Representative I & II
StarTek
09.2014 - 10.2016
- Resolved customer inquiries and issues efficiently through various communication channels.
- Provided product and service information to enhance customer satisfaction.
- Maintained accurate records of customer interactions using CRM software.
- Collaborated with team members to improve service delivery processes.
- Ensured compliance with quality assurance standards during customer interactions.
- Answered chats and emails for customers
- Prepared daily report for management
- Managed wide variety of administrative tasks
Education
High School Diploma -
Greeley Central High School
Greeley, CO05-2002
Skills
- Work ethic and integrity
- Cash handling
- Customer service excellence
- Reliability and punctuality
- Customer relations
- POS systems
- Reports and documents
- Records maintenance
- Data entry
- Complaint resolution
- Credit card processing
- Honest and dependable
Timeline
Cashier
Walmart
03.2024 - 08.2024
Assistant Manager
Family Dollar
05.2022 - 03.2024
Customer Service Representative I & II
StarTek
09.2014 - 10.2016
High School Diploma -
Greeley Central High School
Similar Profiles
Braden MooreBraden Moore
Team Member at WalmartTeam Member at Walmart
Santrena StanleySantrena Stanley
Customer Service Manager at WalmartCustomer Service Manager at Walmart
Preet ShahPreet Shah
Lead Certified Pharmacy Technician at WalmartLead Certified Pharmacy Technician at Walmart
Aisha KhaledAisha Khaled
Digital Personal Shopper at WalmartDigital Personal Shopper at Walmart
Deismon ArnoldDeismon Arnold
Management Trainee at EnterpriseManagement Trainee at Enterprise