Raquel Gonzalez
Evans
Summary
Dynamic customer service professional with a proven track record at Family Dollar, excelling in complaint resolution and cash handling. Recognized for optimizing inventory management and enhancing customer satisfaction through effective communication. Reliable and honest, I consistently deliver results while fostering positive relationships with customers and team members.
Overview
10
10
years of professional experience
Work History
Cashier
Walmart
03.2024 - 08.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and returns to enhance shopping experience.
- Maintained accurate cash drawer balance through diligent counting and reconciliation.
- Collaborated with team members to ensure timely restocking of merchandise.
Assistant Manager
Family Dollar
05.2022 - 03.2024
- Supervised daily operations and ensured adherence to company policies.
- Trained and mentored new staff on operational procedures and customer service standards.
- Optimized inventory management processes to enhance stock accuracy and reduce shrinkage.
- Coordinated scheduling and staffing to meet peak operational demands effectively.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
Customer Service Representative I & II
StarTek
09.2014 - 10.2016
- Resolved customer inquiries and issues efficiently through various communication channels.
- Provided product and service information to enhance customer satisfaction.
- Maintained accurate records of customer interactions using CRM software.
- Collaborated with team members to improve service delivery processes.
- Ensured compliance with quality assurance standards during customer interactions.
- Answered chats and emails for customers
- Prepared daily report for management
- Managed wide variety of administrative tasks
Education
High School Diploma -
Greeley Central High School
Greeley, CO05-2002
Skills
- Work ethic and integrity
- Cash handling
- Customer service excellence
- Reliability and punctuality
- Customer relations
- POS systems
- Reports and documents
- Records maintenance
- Data entry
- Complaint resolution
- Credit card processing
- Honest and dependable
Timeline
Cashier
Walmart
03.2024 - 08.2024
Assistant Manager
Family Dollar
05.2022 - 03.2024
Customer Service Representative I & II
StarTek
09.2014 - 10.2016
High School Diploma -
Greeley Central High School