Open To Work
Ranesha Cook
Denver
Work Preference
Summary
Healthcare professional with extensive experience in appointment coordination and EHR systems. Proven ability to optimize scheduling workflows to improve patient satisfaction and accuracy. Strong background in patient services and medical terminology ensures efficient operations.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Private Home Caregiver
Private Client
Denver
06.2017 - Current
- Managed medication schedules to ensure timely and accurate administration.
- Maintained a clean and safe living environment for clients.
- Collaborated with family members to discuss care plans and updates.
Patient Line Representative
UCHealth
Aurora
08.2025 - 07.2026
- Assisted patients in scheduling appointments, updating demographic and insurance information, and confirming coverage details to ensure seamless access to care.
- Utilized Epic EHR to verify patient data and manage scheduling workflows, ensuring accurate documentation of call outcomes.
- Provided detailed information about clinic services, physician availability, and appointment preparation requirements to facilitate informed patient decisions.
Enrollment Representative
University of Phoenix
Phoenix
03.2024 - 02.2026
- Guided prospective students through admissions and financial aid processes, resulting in successful enrollment of up to 50 applicants monthly.
- Ensured 100% accuracy in CRM data entry and recordkeeping for over 1,000 student records, facilitating effective student tracking and support.
- Provided confidential support in compliance with FERPA and institutional policies, safeguarding student information and enhancing institutional integrity.
Medical Billing & Coding Associate
Ascenda
Aurora
05.2014 - 12.2023
- Reviewed provider documentation to abstract diagnoses/procedures and assign appropriate ICD-10-CM, CPT, and HCPCS Level II codes, ensuring compliance with payer and regulatory guidelines, which supported accurate reimbursement.
- Issued provider queries to address documentation gaps, enhancing specificity and risk capture in medical records for improved data quality.
- Ensured compliance with HIPAA/PHI standards while supporting ROI workflows.
Education
Applied Science - Health Information Technology
DeVry University
Chicago, IL02-2027
Certificate - Medical Billing and Coding
DeVry University
Chicago, IL10-2024
Skills
- Patient Services
- Appointment Coordination
- Patient Privacy Management
- EHR Systems
- Medication management
- HIPAA Compliance
- Release of information
- Medical Terminology
- Workflow Optimization
Certification
- Certified Coding Associate
Timeline
Patient Line Representative
UCHealth
08.2025 - 07.2026
Enrollment Representative
University of Phoenix
03.2024 - 02.2026
Private Home Caregiver
Private Client
06.2017 - Current
Medical Billing & Coding Associate
Ascenda
05.2014 - 12.2023
Applied Science - Health Information Technology
DeVry University
Certificate - Medical Billing and Coding
DeVry University